Nicki Cooper Email & Phone Number

Atlanta, GA, US

Remote

Work with developers and project management in scrum teams to design, own, and deliver test plans for new features and functionality Test and validate all changes made prior to productionWrite and execute manual regression testing on an ongoing basisManage and prioritize the submitted defect backlog and work with developers to build effective and efficient.

Atlanta, GA

Communicated with the Customer Experience team to plan and execute testing in a timely fashionWorked with the development team to reproduce defects for continued backlog refinementTested online learning portals and webinar interfaces created for clientsCreated client-facing end-user help documentation and training tools for the MyFreestone® Learning.

Atlanta, GA

Entered data, media content, and event information for online learning programs and into custom SaaS LMS databaseCreated promotional materials for clients, to include promotional email newsletters and conference order formsTested online learning portals and webinar interfaces created for clientsAssisted in customer service by answering support calls.

Norcross, GA

* Record and report expenses of employees in twelve states.* Coordinate travel plans for CEO by booking flights and hotels.* Organize office workflow.* Control inventory of office supplies.* Welcome clients and politely direct phone calls.* Send and receive correspondences for company.

Norcross, GA

• Tailor mailing lists to clients.
• Coordinate and spearhead customer review sessions.
• Create promotional materials.
• Maintain database of confidential information.
• Facilitated transition from paper to electronic records. (Fall 2011)
• Digitized and organized forty years’ worth of insurance files. (Fall 2011)

Norcross, GA

• Register memberships and programs on an Internet-based system.
• Provide customer service for members and guests.
• Clearly and effectively explain rates, schedules, and qualifications for membership and programs.
• Help community members receive need-based financial aid.
• Provide phone assistance and route calls to other staff members.
• Maintain and organize equipment and schedules.

* Edited and created content about politics, pop culture, technology, and local happenings.

* Installed audio/video equipment.* Assisted professors and students with technical issues.* Assisted with front office managerial work by answering and transferring phone calls and helpingwith organizational tasks.

Ba, Political Science

Education record