Nickie Brown Email & Phone Number

Goole, E Riding Of Yorkshire, United Kingdom

Doncaster, United Kingdom

Leeds, United Kingdom

Responsible for managing the day to day administration and appointments of a busy Occupational health service providing railway safety medicals and sickness absence management in the absence of a clinic manager.Manages, plans and implements periodic medical appointments using and updating spread sheets which are regularly audited by the client.independently manages the clients SAP system for employee medical fitness requirements ensuring all data is accurately inputted and retrieve data on a monthly basis to ensure the OH service meets its Service Level Agreement (SLA) arrangements.Liaise on a daily basis with the clients line managers and is a regular point of contact for the clients Head of HR support services for all issues relating to appointments and complaints relating to the OH service.Trained in drug and alcohol testing to assist nursing staff when work load requires.Responsible for the ordering of both administrative and medical supplies for two OH clinics.Experienced in raising Purchase Order numbers, online buying, and the paying of invoices associated with two clinics.The clinics first point of contact for clients by carrying out reception duties and taking calls for clinical staff and answering non clinical enquiries.Experienced in the daily inputting of administrative information which records the activities against the SLA and KPIs.Monitor and take action where required that all administration is accurate and up to date using a weekly activity report.Experienced in completing physio referrals and generating letters to chase medical reports on behalf of the clinicians.

Duties involved organising medicals for over 4850 employees and newly recruited staff. Experienced in dealing with internal customers on a daily basis via telephone and email giving advice where necessary. Experienced in arranging interviews and assessments within the HR recruitment department and issuing staff rail travel passes.

Responsible for the station announcements on Northern's network within South & East Yorkshire. Liaised with other rail departments regarding disruptions to services and operated the computer announcing system and the customer information screen equipment.Experienced in face to face customer services

As a conductor I was responsible for the safety of the train and it’s customers. This involved 6 months training in railway safety critical working.Experienced in dealing with customers providing information, dealing with problem passengers, and potentially violent situations fuelled by drugs and alcohol and fare avoidance Responsible for collecting revenue.