Nicki Eley Email and Phone Number

Responsibility for the provision of maintenance and support for a portfolio of line-of-business software applications including:-Ensuring line-of-business software applications are properly maintained, available, secure, performing well.Line management of a 3rd support specialist team,Expert knowledge of ITIL lifecycle processes within a structured IS delivery support service which is fast paced, fast changing and customer focused, Ensuring the risk of delivering these services including capacity, availability and continuity of all components of service delivery is managed day-to-day and planned appropriately for the future,Ensuring the integrity, confidentiality and security of applications are in line with corporate policies and legislation pertaining to Government/Public Sector IT,Acting as a business relationship manager with relevant business teams to ensure the delivery of IS services meets business requirements, both on-going and new,Managing relationships with other IS Support teams including Service Desk, Incident and Problem Management, to ensure the delivery of service meets or exceeds needs,Ensuring services which are transitioned into support are fit for purpose,Technical design and architecture activities requiring excellent working knowledge of client/server technology and networking topologies, transcribing business requirements into technical designEnsuring testing and validation, release and deployment, change and knowledge management activities are completed,Working with 3rd parties including contract management, managing SLA agreements and implementing tendering activities to ensure the delivery of complex services,Working within large corporate project and programme teams to deliver high profile line of business solutions as part of wider corporate initiatives. Working on policy and strategy processes as part of IS Management team as part of SIPs,

SAP BI Data extraction and Modelling including both from Business Content and bespoke.Excellent working knowledge of SAP ERP modules essential for understanding of data flow for reporting requirements,Managing own projects including the ability to capture and identify complex business reporting requirements,Translating business requirements into technical specifications and delivering required technical solutions.Other SAP experience includes SAP User Administration, PI and Net weaver Portal Administration and 3rd line SAP support activities.