Nicki Roberts Email & Phone Number

Peterbourgh Nh

Rindge, New Hampshire, United States

Since 1962, Franklin Pierce University has empowered thousands of undergraduate and graduate students to achieve academic excellence and lead meaningful, successful lives. Drawing from our strong foundation in liberal education, we offer programs and educational experiences that develop essential intellectual and professional skill; promote close connections between students, faculty members, and staff; and position our students to realize their potential through highly personalized, financially accessible academic offerings.Franklin Pierce encompasses a far-reaching geographic and virtual network educating a diverse population of residential undergraduates, online learners, and full-time graduate students through our main campus in Rindge, NH and online and graduate centers in Manchester, Portsmouth, and Lebanon, (NH) and Goodyear, AZ. Our faculty, staff and senior administrators strive to support the efforts of preparing our students to be confident, knowledgeable citizens equipped to work across a variety of disciplines in our diverse and increasingly interconnected world.

National

Currently oversee talent working at multiple client sites supporting Financial, Pharmaceutical, Manufacturing and Wholesale distribution. Act as extension of Client operations and Talent point of contact in a full HR capacity.

Keene, Nh

Act as a single on-site point of contact for the customer and Kelly Field Recruiting. Serve as an escalation point for national service issues to include over 50 locations, and am responsible for proactive problem resolution. Ensure all elements of the Kelly service system are implemented in the field. Monitor and coach branch level service teams to ensure prompt, quality, professional service delivery in order to maximize customer satisfaction with Order Fulfillment, Order Management and Customer Reporting. Key component of identifying business opportunities for Kelly/customer relationship by increasing customer awareness of Kelly offerings, facilitating introductions and meetings between end users and Kelly business units. Participate in account specific meetings to include conducting needs analysis, developing and presenting Business Reviews. Solicit, analyze, and share customer feedback with district team to ensure account growth and development. Assist in the coordination and implementation of customer programs, development, and maintenance. Oversee contract compliance, monitor key performance metrics, and resolve reporting and billing issues.

Keene Nh

As Partnered Staffing Account Manager I am responsible for the overall operation of an on-site location while acting as an extension of the customers HR department. Responsible for developing and maintaining the relationship with both the customer and temporary employees by - continually striving to meet and exceed the customer expectation and employee experience. Customer-related service responsibilities include taking and filling temporary employment requests, managing the order lifecycle, resolving problems, developing business, monitoring contract compliance and reporting. Temporary employee-related service includes targeted recruiting, screening, hiring, training, orientation, problem resolution, and employee relations management to include monitoring and analyzing employee turnover/absenteeism and taking appropriate action. Conducting performance reviews, solicit employee feedback, investigate customer/employee complaints and take appropriate action. Counsel/coach employees, provide career guidance, conduct exit interviews, make decisions regarding termination of employees, manage co-employment issues, develop and maintain recognition and retention programs. Address benefit issues (such as; vacations and holidays), timesheet management and payroll, handle workplace violence/safety issues, as well as reduce unemployment and workers comp risk.

Keene, Nh

One of the primary trainers of new Store Managers across the company, responsible for conducting organized training sessions to include: "Operations", training new managers on the day-to-day operations of running a retail store reviewing topics of - customer obsession, sales, visual, merchandising, operations, and human resources. "Thinking like a manager", focusing on the management aspects of effectively leading a store team. Responsible for facilitating group training of new store managers covering topics such as leadership, teamwork, coaching, motivation, decision making, and thinking commercially. "Network and Recruiting", traveled into a new store environment to educate the manager on the maurices brand. Facilitate a week in their community training and assisting managers on how to build community awareness, seek potential recruits, communicate company brand and culture, build business relationships, and interview and hire. "Progressive Training", for new and district store managers, responsible for leading and setting agenda for district cluster meetings, facilitate district conference calls and training topics, assess new manager development and prepare self-guided training activities to accelerate learning and expand their understanding of the store manager position.

Keene, Nh

Responsible for all aspects of Store Management and daily operations of a retail environment to include but not limited to customer service and selling, marketing and community relations, interview and hiring, training and development, coaching and counseling, associate promotion and other human resource activities. Successfully increase sales volume based upon company goals while generating profits and controlling expenses and inventory, developing a talented team of associates and managers, maintaining visual standards and building the company brand.

New England, Us

Directly Supervised 7 Store Managers and their sales teams, coaching each store to ensure consistency of customer obsession. Consistently maintained standards in district stores through enforcing and communicating clear and concise expectations - by providing rewards and consequences based on performance. Lead district business by communicating goals, progress, plans, and standards clearly and consistently. Prepared for growth and turnover by having a succession replacement plan as well as retaining quality managers and developing new high performers for promotion.

National, Us

Successfully acted as New Store Coordinator on 6 company projects nationwide, traveled into community to promote, and educate the customer on the maurices brand. Met with local chamber, and business groups to build an affiliation prior to store opening in the community. Responsible for building a rapport with local business owners and retailers to assess the market and format the best marketing approach for the company. Networked and Recruited in community to staff management needs of the store, facilitating interviews and actively participating in local job fairs and career centers.

Education record

Major: A.S. Business Administration With Specialization In Management, Minor: A.S. Marketing

Education record

Education record