Nicki M. Email and Phone Number

• Partnered with Amazon Fresh Multi-Site Leader in Southern California region to develop and implement HR plans and solutions in order to achieve strategic Fresh business initiatives and deliver results • Facilitated Annual Review process and monthly People Leader review across multiple organizations and department• Identified themes in performance related matters, identified root causes and took action and/or coaches managers• Interpreted policies and applied judgment of application for the business• Continuously built network of talent inside and outside of company• Created mechanisms to help on-board all new talent to organization and mentored HR Business Partner• Coached and provided feedback effectively to direct reports to help develop talent and support career development

• Partnered with Site Leader and Senior Operation Managers to identify business goals and recommend new approaches and procedures to effectively launch first Amazon Robotics Fulfillment Center-SNA7 in Southern California• Partnered with Learning Managers and Launch Managers to develop on-boarding and training plans for new Amazon Fulfillment Center SNA7• Provided policy expertise, coaching, and mentoring to all management levels• Partnered with Site Leader to develop and implement Continuous Engagement Plan. o Since launched in April 2016, Amazon Robotics Fulfillment Center-SNA7 has ranked with highest engagement score for several months consistently • Supported launching other Amazon Robotics Fulfillment Centers in Southern California• Assisted Human Resources Manager with Annual Review process • Partnered with Senior Operations Managers on talent development, including promotions or performance improvement plans• Led Human Resources Generalists and prepare them for next role• Conducted workplace investigations to provide detailed analysis and recommendations to resolve complex and sensitive employee relations issues, including sexual harassment, hostile work environment, and discrimination

• Partnered with Senior Operations Managers and Site Leaders to improve employee engagement, retention, and experiences through Continuous Engagement Plan. o Redlands Fulfillment Center was ranked top site within the region with highest engagement score• Managed, prioritized, and successfully hired 100+ candidates for various manager’s assistant and warehouse associate positions for Redlands Amazon Fulfillment Center within a tight 4 weeks deadline• Partnered with Human Resources Manager to recruit for Senior Human Resources Assistant and Human Resources Operational Administrative positions• Managed on-site transfers, promotions, and high volume hiring from labor planning, job posting, selection, scheduling interviews, updating recruiting system management, on-boarding, to new hire orientations• Provide policy expertise to client managers and employees• Produce and distribute daily and weekly reports to Fulfillment Center managers utilizing HRIS and Kronos systems• Coordinated and executed training plans for Human Resources Operation Administrative and Human Resources Assistant to prepare them for next role• Conducted workplace investigations to provide detailed analysis and recommendations to resolve complex and sensitive employee relations issues, including sexual harassment, hostile work environment, and discrimination

• Reduced turnover rate by 20% by developing talent management strategies and implementing a new performance evaluation process to attract and retain good performers • Partnered with a temp agency to hire best fit candidates for HR assistant positions within tight deadlines• Managed temporary employees on a project-by-project basis for the Human Resources Department• Established and maintained cross-functional partnerships with other Department’s business leaders to collaboratively develop and implement an improved on-boarding process, directly resulting in higher levels of employee retention• Provided strategic and operational HR support to multi-site client group including over 1000 union and non-union employees throughout Arizona, California, Nevada, and Texas• Re-evaluated and revised manager training programs to add an emphasis on employment laws, leadership skills, and management skills, which better prepared managers for successful daily business operations• Conducted workplace investigations to provide detailed analysis and recommendations to resolve complex and sensitive employee relations issues, including sexual harassment, social media, hostile work environment, and illegal activities• Provided coaching and development plan for Human Resources Coordinators to prepare for next role

• Utilized strategic planning in hiring and interviewing: posting jobs online, preparing documents and interview questions• Developed policies and restructured Purchasing Department personnel to achieve a 25% reduction in labor expenses• Maximized results in training new employees by reducing training time from five months to three months• Successfully provide assistance to Senior Executives in making accurate decisions to boost sales by 20% and cut expenses by negotiating the best prices with sale representatives from over 100 vendor accounts• Generated and analyzed weekly, monthly, and quarterly reports to present to Executives for decision-making purposes • Maintained confidential and sensitive information including sales reports, commission reports, and Executive profiles

• Introduced online tools to employees that to increase efficiency and ease of accessibility to student databases• Established and maintained strong partnerships with students, mentors, and business professionals• Conducted classroom presentations on SCPD programs to raise student memberships, resulting in budget expansion• Delivered top-notch customer service by utilizing interpersonal communication skills to register students for programs • Collaborated with team members to coordinate projects and prepare materials for special events and programs

• Counseled and encouraged students to obtain internship programs to meet their career goals in a professional manner• Modified and improved Internship Adviser Training Manual to lessen training period for new internship advisers• Corresponded with employers by phone and email regarding expired internships and posting new internships• Maintained online database and Career Resources Library records of over 500 employers’ internship information