Nick Albert Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Greenwood Village, Co, Us

● Partner with business stakeholders to understand their needs and challenges● Analyze and document problem statements to identify key requirements● Present solution approaches to stakeholders, clearly explaining the pros and cons of each approach● Document business processes, including workflows and process diagrams● Continuously assess business processes, system procedures, and designs for potential improvements● Develop and execute unit tests to ensure software components met functional requirements● Manage project timelines, resources, and deliverables when working with consultants● Assist with Monthly Billing Process duties

Denver, Co, Us

•Lead a team of QA Analysts in assuring the overall quality and integrity of multiple enterprise applications throughout the software development life cycle for Salesforce CRM and NetSuite ERP systems•Manage all aspects of QA Analysts, including performance reviews, career development, training, and day to day guidance•Manage multiple QA Projects simultaneously with a focus on delivering high quality results•Responsible for assuring that all projects are defect free and met all business and technical requirements•Responsible for managing User Acceptance Testing for multiple business stakeholders•Responsible for identifying and tracking defects and assisted development teams with analysis and resolution•Collaborate with Salesforce and NetSuite development teams to analyze and assess newly developed functionality, and provide improvement recommendations•Conduct interviews with key business users to collect requirement and business process information•Produce test strategies, test plans, and timelines for each project to ensure high quality results were delivered in a timely manner•Responsible for analyzing and correcting Salesforce and NetSuite AR Account Balance discrepancies utilizing DOMO•Assist with Salesforce and NetSuite Incident resolution analysis•Assist with Monthly Billing Process duties for 17k+ customers

Denver, Co, Us

•SME for the Lead to Cash - including Lead creation, Opportunity and Quote Management, Order Booking, Billing, and Cash Collection•SME for Service Cloud & Customer Portal - case management for Support & Billing inquiries and Customer Knowledge, Support, and Payment Portals•Produced test strategies, test plans, and timelines for each project to ensure high quality results were delivered in a timely manner•Responsible for identifying and tracking defects and assisted development teams with analysis and resolution•Responsible for managing User Acceptance Testing for multiple stakeholders•Collaborated with Salesforce and NetSuite development teams to analyze and assess newly developed functionality, and provided improvement recommendations•Developed formal QA Testing and UAT processes for Enterprise Applications Team•Assisted with Salesforce & NetSuite Incident resolution analysis•Assisted with various Salesforce and NetSuite Admin duties as required•Responsible for executing Salesforce & NetSuite Sandbox Refreshes•Acted as Business Analyst/Project Manager for the Collections App -Custom App on the Salesforce platform for Accounts Receivable to manage collection efforts, customer contact, automated collection emails, day to day duties, and reporting. Involved in discovery & design through production release. Responsible for business requirement gathering, end to end testing, report and dashboard creation, user access requirements, UAT management, defect resolution, change set review, and facilitating twice daily status review calls•Acted as Business Analyst/Project Manager for Zone Advanced Billing Implementation in NetSuite - responsible for managing an offshore team of 4 that had no prior Salesforce experience to test all 3k+ SKUs from quoting to invoice generation with multiple testing and deployment iterations (8+) during the entire project timeframe. Managed an internal team of 7 to test business specific quotes and other complex quoting scenarios

Denver, Co, Us

•Performed data analysis with a focus on financial accountability leveraging a thorough working knowledge of Vertafore's overall workflow, including Sales, internal systems processes (Oracle, Salesforce, and NetSuite) and billing/invoicing processes•Collaborated with the Order Management team focusing on improvement of technical processes for billing/invoicing and internal workflow. Result: more effective and meaningful analysis of customer accounts which ensured proper communication of issues to internal teams and customer•Completed weekly billing analysis of Top 50 Strategic Accounts which facilitated reporting income projections for management review and decision making•Coordinated with the Sales organization, customers, and internal technical teams to ensure technical and business requirements are met

Thief River Falls, Minnesota, Us

•Responsible for training, motivating, and coaching all team members•Worked as part of the management team to help meet department goals•Assisted with Personnel issues•Reviewed statistics to ensure team members were maintaining work goals•Maintained proper staffing needs•Responsible for the overnight shift schedule•Responsible for setting Credit Limits on customer accounts•Assisted team in meeting monthly goals•Responsible for ensuring team members were providing customers with quality customer service

Bentonville, Arkansas, Us

•Responsible for managing the front end, membership desk, and inventory control•Responsible for coaching and training all associates with ways to better assist the needs of our members•Responsible for watching sales, wages, and club indexing•Worked as part of the management team to ensure all opening and closing duties were completed•Worked directly with our buyers to ensure the regional needs of our members were met

•Responsible for managing all front end resources•Making sure all cashiers and sackers stay on task and help them with any concerns they may have•Must be attentive to guests’ needs at all times, and ready to take them to items in question•Responsible for guest relations and satisfaction•Assisted with hiring and new team member orientation•Responsible for ordering front end and bathroom supplies

•Responsible for sacking groceries properly•Responsible for handling cash and other transactions•Responsible for assisting guests in a timely manner

Business Administration And Management, General

Education record