Nick Albert Email & Phone Number

Nashville, TN, US

Greenwood Village, CO, US

• Partner with business stakeholders to understand their needs and challenges
• Analyze and document problem statements to identify key requirements
• Present solution approaches to stakeholders, clearly explaining the pros and cons of each approach
• Document business processes, including workflows and process diagrams
• Continuously assess business processes, system procedures, and designs for potential improvements
• Develop and execute unit tests to ensure software components met functional requirements

Denver, CO, US

• Lead a team of QA Analysts in assuring the overall quality and integrity of multiple enterprise applications throughout the software development life cycle for Salesforce CRM and NetSuite ERP systems
• Manage all aspects of QA Analysts, including performance reviews, career development, training, and day to day guidance
• Manage multiple QA Projects simultaneously with a focus on delivering high quality results
• Responsible for assuring that all projects are defect free and met all business and technical requirements
• Responsible for managing User Acceptance Testing for multiple business stakeholders
• Responsible for identifying and tracking defects and assisted development teams with analysis and resolution

Denver, CO, US

• SME for the Lead to Cash - including Lead creation, Opportunity and Quote Management, Order Booking, Billing, and Cash Collection
• SME for Service Cloud & Customer Portal - case management for Support & Billing inquiries and Customer Knowledge, Support, and Payment Portals
• Produced test strategies, test plans, and timelines for each project to ensure high quality results were delivered in a timely manner
• Responsible for identifying and tracking defects and assisted development teams with analysis and resolution
• Responsible for managing User Acceptance Testing for multiple stakeholders
• Collaborated with Salesforce and NetSuite development teams to analyze and assess newly developed functionality, and provided improvement recommendations

Denver, CO, US

• Performed data analysis with a focus on financial accountability leveraging a thorough working knowledge of Vertafore's overall workflow, including Sales, internal systems processes (Oracle, Salesforce, and NetSuite).
• Collaborated with the Order Management team focusing on improvement of technical processes for billing/invoicing and internal workflow. Result: more effective and meaningful analysis of customer accounts which ensured.
• Completed weekly billing analysis of Top 50 Strategic Accounts which facilitated reporting income projections for management review and decision making
• Coordinated with the Sales organization, customers, and internal technical teams to ensure technical and business requirements are met

Thief River Falls, Minnesota, US

• Responsible for training, motivating, and coaching all team members
• Worked as part of the management team to help meet department goals
• Assisted with Personnel issues
• Reviewed statistics to ensure team members were maintaining work goals
• Maintained proper staffing needs
• Responsible for the overnight shift schedule

Bentonville, Arkansas, US

• Responsible for managing the front end, membership desk, and inventory control
• Responsible for coaching and training all associates with ways to better assist the needs of our members
• Responsible for watching sales, wages, and club indexing
• Worked as part of the management team to ensure all opening and closing duties were completed
• Worked directly with our buyers to ensure the regional needs of our members were met

• Responsible for managing all front end resources
• Making sure all cashiers and sackers stay on task and help them with any concerns they may have
• Must be attentive to guests’ needs at all times, and ready to take them to items in question
• Responsible for guest relations and satisfaction
• Assisted with hiring and new team member orientation
• Responsible for ordering front end and bathroom supplies

• Responsible for sacking groceries properly
• Responsible for handling cash and other transactions
• Responsible for assisting guests in a timely manner

Business Administration And Management, General

Education record