Nick Arnold Email & Phone Number

Responsibilities:• Led of specialists, providing high-level operational and governance support.• Advised senior leadership on strategy, planning, and continuous improvement initiatives.• Drafted and coordinated comprehensive reports, briefings, and proposals for executive leadership.• Supported project finance administration, overseeing budgets and forecasting.• Provided advice on governance structures and policies for effective decision-making.• Monitored, documented, and reported on the progress of governance-related activities.• Engaged with senior stakeholders using strong negotiation and relationship-building skills.Achievements:• Reduced absenteeism by 15% through effective performance management strategies.• Developed and implemented Standard Operating Procedures to optimise effectiveness.• Successfully empowered and supported team members' career progression.

Sydney, New South Wales, Australia

Responsibilities:• Coordinated business continuity and emergency preparedness activities to meet regulatory and operational requirements.• Advised on governance structures and policies, ensuring compliance with ISO 9001 and ISO 22301.• Developed and maintained a register of frameworks, policies, and plans for business resilience.• Prepared reports for executive management on program status and legislative changes.Achievements:• Developed eLearning modules for business resilience.• Coordinated an emergency exercise involving multiple government agencies.• Implemented a tracking system for emergency exercises and risk assessments.

Compliance Standards and Audit Officer, Sydney Trains (Jan 2022 – Nov 2022, Secondment) Responsibilities:• Assisted in developing and executing an audit program for ISO 9001 certification.• Analysed compliance performance statistics and identified improvement opportunities.• Partnered with stakeholders to implement the Customer Operations Audit Program.Achievements:• Contributed to the successful ISO 9001 certification for Rail Operations.• Improved the assurance program completion rate by 44%.

Responsibilities:• Allocated Train Crew duties while maintaining compliance with company and regulatory requirements.• Directed train crew during network disruptions and emergency track work.Achievements:• Developed a buddy program to enhance new team member onboarding.• Supported User Acceptance Testing for new systems.

Sydney, Australia

Responsible for the crewing and operations control support and air traffic flow management functions of the QantasLink Regional Operations Centre. Responsibilities • Interpreted up to twelve employee agreements (Pilots and Flight Attendants) across Sunstate Airlines, Eastern Australia Airlines, Network Aviation, National Jet Systems, and Jetstar Regional New Zealand. • Supported regional and capital city Airports across Australia, New Zealand, and Papua New Guinea. • Developed and implemented schedule recovery plans. • Established and maintained relationships with internal and external stakeholders, including other Qantas Group Business Units, third-party suppliers, other airlines, and government organisations and bodies, including Air Services Australia.Achievements • Partnered with stakeholders to support centralising the Brisbane Operations Control Centre to Sydney. • Supported the implementation of new systems and programs. • Identified opportunities to enhance the processes, policies, and procedures through documentation creation.• Promoted to Acting Duty Operations Controller within six months of employment.

Brisbane, Australia

Responsible for the crewing and operations control support and air traffic flow management functions of the QantasLink Regional Operations Centre. Responsibilities • Interpreted up to twelve employee agreements (Pilots and Flight Attendants) across Sunstate Airlines, Eastern Australia Airlines, Network Aviation, National Jet Systems, and Jetstar Regional New Zealand. • Supported regional and capital city Airports across Australia, New Zealand, and Papua New Guinea. • Developed and implemented schedule recovery plans. • Established and maintained relationships with internal and external stakeholders, including other Qantas Group Business Units, third-party suppliers, other airlines, and government organisations and bodies, including Air Services Australia.Achievements • Partnered with stakeholders to support centralising the Brisbane Operations Control Centre to Sydney. • Supported the implementation of new systems and programs. • Identified opportunities to enhance the processes, policies, and procedures through documentation creation.• Promoted to Acting Duty Operations Controller within six months of employment.

Responsibilities:• Provided advice, support, and recommendations to management and staff on complex compliance, audit, and risk matters by the established group and government policies, procedures, legislative requirements, and standards.• Conducted Operational and Systems Audits of Qantas departments, including Business Continuity, Airports, Freight, Catering, Flight, and Cabin Crew.• Researched and prepared management reports and provided insights on risk and improvement opportunities.• Developed strong organisational and time management skills, with the ability to prioritise and meet deadlines.• Partnered with subsidiary business support opportunities to streamline processes.Achievements:• Partnered with a subsidiary business to support opportunities for continuous improvement.• Identified a significant risk of Ground Support Equipment provided to Qantas and established appropriate recertification with the contractor, resulting in a $500k saving.• Mentored colleagues on audits of the QantasLink portfolio.

Performed various above and below the wing Ground Handling services for client airlines including Virgin Australia and Virgin Australia Regional Airlines.

Performed various above and below the wing Ground Handling services for client airlines including Tigerair, Jetstar, Alliance Airlines, QantasLink and Qantas.

Master Of Business Administration, Gpa 6.0

Graduate Certificate In Management

Courses included: - Leadership - Marketing Management - Operations Management - Strategic Human Resource Management

Bachelor Of Arts (B.A.), Visual And Performing Arts