Provision of media intelligence to a range of commercial and government clients across Australia. Managing Team Leaders and Broadcast Monitoring staff in the iSentia Melbourne office to produce timely and quality monitoring of TV broadcasts from across Australia. Project management, change management, training and facilitation as required.Influencing the culture of the office(120 staff) to ensure the One Team ethos is present in day to day interactions between staff from many… Show more Provision of media intelligence to a range of commercial and government clients across Australia. Managing Team Leaders and Broadcast Monitoring staff in the iSentia Melbourne office to produce timely and quality monitoring of TV broadcasts from across Australia. Project management, change management, training and facilitation as required.Influencing the culture of the office(120 staff) to ensure the One Team ethos is present in day to day interactions between staff from many distinct working groups, including staff social functions and other office activities. Show less

Resource planning, managing productivity and quality and delivering against client needs. Recruitment and retention of staff, staff development and team culture. An in-depth understanding of account management and major clients. Oversight and responsibility for Broadcast, Press, Studio, Briefings and Transcription services.

Supervising the client delivery outcomes across a range of operations departments. This included Studio services, press readers, broadcast monitors and transcribers. Ensuring services were met for clients 24*7.

Guiding and coaching a team of night readers to process press articles ready for next morning client delivery. Ensuring that team KPIs and press deadlines were met every night.

Leading and guiding a team of on-phone salespeople for the Westpac Home and Contents product. Part of the team which won the Small Call Centre of the Year.