• Managed relationships with 65 Enterprise and Mid-Market companies including Fortune 500 companies and household names in social media, entertainment, education, gaming, and non-profit sectors with a total Annually Recurring Revenue of $2M. • Coordinated research, including scoping, determining recruiting criteria, and providing quality control and feedback on test plans for over 300 projects. • Identified trends in industry research and proposed strategic areas of opportunity for future testing.• Facilitated tester communication for recruiting and scheduling of UX research. • Tracked value derived from research based on shifting metrics following the implementation of research recommendations to establish and drive ROI. • Led organization of company-wide volunteer events for employees including park cleanups, charity runs, holiday gift drives, and shelter kitchen/laundry volunteering.

I provide customer service with an engaging and friendly atmosphere using my thorough knowledge of the brand and merchandise. I ensure the best possible visual presentation for the store through a detail-oriented approach to daily tasks.

I compose press releases for important organization activities and manage social media including Facebook and Twitter. In addition, my tasks include organizing and moderating online forums and fan base and editing and proofreading articles for GamersHavenNews.com. I also report on and travel to conventions as a press correspondent.