Served as a point of contact for clients and efficiently/effectively communicated client concerns both in writing and verbally to key stakeholders across multiple functional departments, including the Medical/Telehealth teams and veterinary administrators. Worked diligently to ensure high quality experiences for all clients with regard to surgery coordination, managing, housing, and maintaining detailed medical documentation, and demonstrated exceptional prioritization and deadline management skills in scheduling medical procedures for simultaneous clients and veterinary staff - including on-call emergency veterinary services and coordinating those services along with their associated records under tight (often immediate) deadlines after-hours.

Coordinated surgeries, specialist consultations, and international travel for multiple simultaneous clients. Effectively researched and communicated highly detailed transport requirements under international law for clients and their companions to relevant regulatory/customs agencies, veterinary practice management and veterinary staff, and the clients themselves. Consistently delivered favorable client outcomes while operating in a fast-paced and dynamic environment with a heavy focus on deadlines.

Managed database for over 600+ residents in university housing. Coordinated events and meetings for building with a team of over 20 colleagues. Mediated verbal, physical, and emotional conflict.

Primary point of contact for students with regard to scheduling and studio booking. Managed classroom availability and scheduled classes for upwards of XXX students and faculty, working diligently to ensure positive outcomes and a streamlined experience for all stakeholders and students. Prepared quarterly managerial financial reporting and communicated the results to the Artistic Director and school owner.Collected, aggregated, and effectively communicated student feedback to key stakeholders to ensure a positive experience and continued engagement between students and faculty.Responsible for change management of the school’s website, including visual/UX design and accessibility improvements as well as changes made to ensure information was communicated and visualized completely, accurately, and timely.