Nick Jennett Email & Phone Number

Alongside the role as IT Operations Monitoring I was approached at the outset of the Coronavirus pandemic to support in bolstering the remote technical capability of PA so our Consultants could continue to function without reliance on the on premise Infrastructure. This created a direct pathway to the IT Infrastructure Role. In the pandemic era the main tasks I was responsible for were:- Devising a new strategy for telephony and communication within PA to remove reliance on the Skype for business on premise infrastucture-Communicating timescales and key deliverables with senior stakeholders-Writing training documentation for users to be able to hit the ground running with the new systems-Devising a new policy for meeting rooms, sourcing new meeting room equipment and working with external suppliers to install these ready for offices to reopen following the Coronavirus lockdownResponsibilities since the Covid lockdowns have ended include:-Keeping up to date with Microsoft's ever changing roadmap when it comes to Office 365, using my professional judgement to identify new areas of opportunity for PA-Ensuring all changes which take place are done in a secure manner, working alongside our technical security teams-proposing new areas of interest for the telephony strategy at PA-Training several new members of the Infrastructure team, running weekly sessions to get to grips with the key systems-Running training sessions for other teams to aid the support provided to our customers-working alongside senior stakeholders to devise a new support structure for Office 365 in response to the ever changing Microsoft world.

Melbourn, Cambridgeshire, United Kingdom

Following a successful period within the IT support team at PA, I have moved positions to a brand new role monitoring the system infrastructure. This role focuses heavily on keeping critical systems active but also on rolling out new monitoring tools such as Microsofts system center operations manager to further enhance the monitoring carried out

Cambridge, United Kingdom

Following the completion of my degree, I took up a position as an IT Support Analyst at PA Consulting, based in Melbourn. During my time at PA, I have developed my knowledge in key areas, gaining an in depth knowledge of Global Protect and Active Directory amongst other key systems. A brief but not comprehensive list of day to day activities include:Providing technical support to internal staff and external clients through email tickets, telephone interaction and through face to face walk ins. Setting up laptops and mobile phones for new joiners to the company Liasing with other teams within the department to provide a more unified service to customers Assisting with second line tasks such as software installs and hardware fixes

Wisbech

At Jezue I am required to perform multiple different tasks throughout the day, so no two days are the same. A normal day can see me in the kitchen cooking, dealing with orders, preparing drinks for customers or delivering the food I have just cooked to their table. I have developed a keen eye for detail, and have learnt to work under pressure in a fast paced environment. I am constantly learning new things and strive to better myself by learning new skills all the time.

Whilst completing my final year academic studies I have been employed by the University of Lincoln’s ICT department as a general ICT Assistant. This is a varied role with typical duties that have included:● Upgrading existing and installing new IT equipment.● Undertaking asset management tasks.● Installing and updating software.● Fixing hardware and software faults.● Providing customer support in relation to a wide range of queries.

Probably Rational is a company creating mobile applications and websites for clients across the united Kingdom. I acted as the chief Operations Officer from the date the company was formed until January of 2017 when I left the company to pursue other ventures. The role of COO meant I was in charge of the day to day running of the company, working alongside the other board members and C roles. I additionally acted as chief Apple developer, being in charge of developing applications for the iOS platform, Macos and OSX.

I formed this company in my first year of University to offer low cost network installations to clients in the local area. The company offered computer network installations and CCTV system installations. After completing a few installations, including a local museum and a village hall, I closed the company to focus on my University studies.

Computer Science, 2:1

W, Btec Extended Diploma In It, D*D*D