Nick Joy Email & Phone Number

Bournemouth, United Kingdom

- Managed Group’s (and then from 2020, General Insurance) customer-facing social media channels- Sourced and account managed providers for social CRM, social monitoring, content management and online reviews - Provided regular, actionable insight to key stakeholders on customer service pain points and performance against KPIs, such as engagement and awareness- Wrote, owned and updated working practices and group strategy for management of social media- Planned, wrote and published engaging and optimised social media content (paid and organic) across our channels to drive traffic to websites and support product launches, brand awareness and PR campaigns- Monitored and acted upon social content that could impact on reputation- Assisted in transfer of website content to a new platform- Created content and provided new ideas for website content- Managed project streams to separate the social media implications of the split of the LV=s life and general insurance businesses

Bournemouth

- Created a team within the business to monitor mentions across all branded social media channels- Sourced a provider that facilitated monitoring, review, escalation and responses within SLAs and to approved working practices (written by me).- Wrote Group’s social media strategy and reported on performance against goals- Wrote and published social media content to drive activity to website

- Managed the day-to-day running of one of LV='s general insurance web products- Created web content for sponsorship activity (cricket and rugby). - Content managed key social media channels (Facebook, Twitter, YouTube, Google+)- Supported the transfer of website content to new provider

- Launched and edited four company magazines - Launched and wrote content for company intranet- Produced group-wide internal comms events - Launched new ideas and reward schemes- Internal campaign for the transfer of Liverpool Victoria to LV=

Education record

Education record