Nick Jordan Email & Phone Number

Atlanta, GA, US

Newton, MA, US

• Promoted to Senior Customer Success Manager and recognized as CSM of the Quarter for Q1-2024 out of 75 candidates.
• Oversee a $11.5M+ ARR book of business, managing strategic, enterprise, and field accounts.
• Directly responsible for $600,000 in new revenue in 2024.
• Serve as the principal CSM for TechTarget’s largest customer, managing 100+ media campaigns annually and developing inter-departmental processes, playbooks, and quality assurance protocols to ensure seamless support.
• Drove significant client sales pipeline growth: $15M in 2022, $35M in 2023, and $75M+ in 2024, through strategic marketing initiatives and integration of TechTarget’s solutions into client workflows.
• Mentored junior team members, supporting their professional growth and skill development.

Newton, MA, US

• Effectively managed a book of business exceeding $8,500,000 consisting of enterprise and strategic clients.
• Successfully upsold $300k in revenue in 2022, followed by a $500,000 in 2023.
• Consistently achieved 100%+ net renewal rate among book of business
• Designed and implemented processes to enhance collaboration between Customer Success and Field Sales teams.
• Engage with various client stakeholders to align enterprise sales and marketing strategies with our product's delivery, while also strategizing, planning, creating, and conducting quarterly, bi-annual, and executive.

Mountain View, WY, US

• Bound by NDA

Atlanta, GA, US

• Managed a book of 175+ small-to-large accounts with a specific focus on superior customer satisfaction, owning the renewal term, and cross-selling / up-selling when appropriate.
• Co-led execution and analyses of quarterly NPS surveys. Lead the CSM team in CSat and NPS for 5-consecutive quarters.
• Achieved 101% net retention for 5-quarters while expanding residual revenue by 60%.
• Conducted webinar, training, and configuration sessions to drive product adoption and increase brand/product awareness.
• Authored key product information and articles in company-wide KMS.
• Assisted Support in omni-channel consultation and troubleshooting.

Lake Mary, Florida, US

• Managed a large portfolio of small-to-medium ($5k-$50k) and medium-to-large ($50k-$500k+) software projects for public safety and justice agencies.
• Led teams of internal and external resources.
• Responsible for accurately forecasting revenue, timelines, and project go-lives for accounts.
• Personally accrued over 1000+ hours of PMI certifiable project management time.
• Acted as a liaison between clients, product management, and development by assisting clients through the custom development process while driving the progress of deliverables in an Agile environment
• Coordinated internal and external meetings to communicate: project status and documentation, finances/budgets, project expectations, limitations, and timelines.

• Assisted in managing hospitality operations and helped with the generation of up to $11,500 in revenue per day.
• Directly marketed Orpheus products throughout Atlanta with company leadership and sales teams.
• Advertised and promoted brand awareness through interpersonal interactions with potential customers to drive sales.
• Educated consumers on products’ characteristics, production, and distribution to familiarize consumers with product and industry.

Indianapolis, Indiana, US

• Developed operation algorithms to depict relative, weekly, and periodic performance metrics to assist sales teams and promote inter-office productivity.
• Provided marketing, KPI, and business expense analyses daily using Salesforce, Domo Business Intelligence, Excel, and Concur software applications and CRMs.
• Managed weekly payroll submissions, contacted manager for payroll approval for 115+ IT contractors in order to reduce errors and expedite employee payroll submissions.
• Researched prospects’ market and financial position to better assist sales team in competitive positioning.
• Planned, coordinated, and organized customer and interoffice events for upwards of 125 people.
• Participated in market development and customer strategy sessions and provided groups with third-party strategic insights

Seattle, WA, US

Atlanta, Georgia, US