Greetings! I'm Nick Jordan, a dedicated Customer Success Manager with over 15 years of customer service experience and nearly a decade in business operations, project management, and account management. I specialize in B2B SaaS, where I firmly believe that the success of the customer is synonymous with the success of the company.Professional Journey:Throughout my career, I've honed my skills in business operations, project management, and account management, ensuring that each client I serve receives the highest degree of service and devotion. My solution-oriented approach has helped a wide small to enterprise clients: streamline their business operations, extend their brand line to get in front of a larger customer base, and most recently: I help major enterprises expand their sales and marketing pipeline with intent data.Areas of Expertise:As a seasoned professional, my expertise lies in building relationships and trust, working with clients to identify goals, and architecting success plans in order to reach those objectives. I am committed to leveraging my experience to drive customer success and contribute to the growth of the organizations I work with.Beyond the Desk:In my spare time, I'm new Dad, a multi-instrumentalist musician, a 'wannabe' sommelier, an amateur chef, and an enthusiastic traveler. Hailing from Atlanta, I'm an avid fan of Atlanta United FC and the Atlanta Braves.