Systems Administrator
CurrentWorking as tier 2 support technician and system admin. Was assigned client accounts and became the primary support technician for those accounts, learning their systems, maintaining a good relationship with them, and keeping documentation on their systems and recommendations to improve their network and domain.· Created training materials for internal Terralogic systems.· Excellent at maintaining and improving customer relations, even with difficult to please clients.· Learned an extremely wide variety of technologies quickly to support 10 different organizations ranging from 6 person groups to companies exceeding 160 users.· Maintained and altered Active Directory and Group Policy to support domain users and security.· Installed and upgraded a variety of equipment including wireless network devices, switches, servers, firewalls, PCs, and phone equipment.· Monthly reports submitted to clients containing all documented work done for the client, integrity of backups for the client, expiration dates of warranties for the client’s equipment, and recommendations for improvements.· Maintained Office 365 and Azure Active Directory environments for customers.
