Nicholas Kaneshiro Email & Phone Number

Salt Lake City, Ut, Us

Utah, United States

Layton, Utah, United States

• Supervised 19 server technicians managing three data centers and five networks with various classifications• Remained as a point of contact for the 309th Software Engineering Group's Cyber Operations Server Team.• Developed team priorities in line with organization goals and industry standards.• Managed IT activities to meet legal, regulatory, and AF/DoD requirements to fulfill customer needs• Engages with 309 SWEG cyber teams to solve complex technical challenges, which aids… Show more • Supervised 19 server technicians managing three data centers and five networks with various classifications• Remained as a point of contact for the 309th Software Engineering Group's Cyber Operations Server Team.• Developed team priorities in line with organization goals and industry standards.• Managed IT activities to meet legal, regulatory, and AF/DoD requirements to fulfill customer needs• Engages with 309 SWEG cyber teams to solve complex technical challenges, which aids in the sustainment of the Information Assurance mandated authority to operate (ATO)• Aligned IT solutions with mission partners and customers to identify strategic needs, milestones, and deadlines• Managed personnel actions using tools like Management Analysis Tool and DCPDS MyBiz+, ensuring timely employee hiring, pay, and promotions• Advised on IT solutions, updated policy changes, and informed 309 SWEG leadership of organizational requirements• Provide strategic leadership of project planning to ensure the integration of complex, diverse system requirements Show less

Layton, Utah, United States

• Remained as a Point-of-Contact to the 309th Software Engineering Group for daily operations• Guided technicians in performing projects based on the direction of Cyber Operations and the needs of the customer• Acted as a technical reference for customers during project-oriented meetings • Ensured timely execution of tickets and projects assigned to technicians• Researched and identified means to increase the morale of the technicians such as awards and group events… Show more • Remained as a Point-of-Contact to the 309th Software Engineering Group for daily operations• Guided technicians in performing projects based on the direction of Cyber Operations and the needs of the customer• Acted as a technical reference for customers during project-oriented meetings • Ensured timely execution of tickets and projects assigned to technicians• Researched and identified means to increase the morale of the technicians such as awards and group events • Coordinated and organized a new structure for maintenance performed on all Cyber Operation networks• Functioned as an intermediary between customers and technicians when needed • Developed initial policies, procedures, and position descriptions for management review• Utilized management toolsets such as the Atlassian Suite to manage Cyber Operations projects• Performed limited supervisory functions such as timekeeping and initial counseling in daily operations • Acted as section supervisor alternate in the absence of acting supervisor • Maintained open lines of communication between Cyber Operations, Cyber Defense, and Cyber Security, allowing for a more cohesive implementation of policies, procedures, and security postures Show less

Layton, Ut

• Serve as the main Point-of-Contact to the 309th Software Engineering Group for daily operations within the Service Desk • Distribute tickets and projects based on priority to all Cyber Operations • Ensure technicians maintain a courteous and professional environment • Certify that technicians are maintaining reasonable ticket closure times for the customers• Coordinating with the other program managers for implementation of new policies and procedures• Create… Show more • Serve as the main Point-of-Contact to the 309th Software Engineering Group for daily operations within the Service Desk • Distribute tickets and projects based on priority to all Cyber Operations • Ensure technicians maintain a courteous and professional environment • Certify that technicians are maintaining reasonable ticket closure times for the customers• Coordinating with the other program managers for implementation of new policies and procedures• Create and maintain working functions of the Service Desk ticketing system• Providing daily reports to supervision as to the status of operations for Tier One• Assist with technical inquiries from technicians for proper ticket completion• Organizing communications will all elements of Cyber Operations and Cyber Security during outages and incidents • Setting up training schedules for technicians allowing for career advancement and mission operability • Research and development of new policies and procedures for the Service Desk to provide better customer service to the clients of Cyber Operations Show less

Hill Afb, Utah

• Provided support for 1300+ users and 2700+ computer systems • Imaged new computers using organizational managed process and images• Resolved ticket requests on multiple developmental networks• Install, test, troubleshoot, and configure Windows 10 PCs• Maintained inventory through user Inventory Control System; transfer equipment to appropriate Equipment… Show more • Provided support for 1300+ users and 2700+ computer systems • Imaged new computers using organizational managed process and images• Resolved ticket requests on multiple developmental networks• Install, test, troubleshoot, and configure Windows 10 PCs• Maintained inventory through user Inventory Control System; transfer equipment to appropriate Equipment Custodian• Test and troubleshot workstation to network connectivity to include fiber optic and copper RJ45 connectivity • Provided a high level of customer service with the users via IM, email, in-person, and over the phone • Utilized Windows desktop administration tools for implementation of user accounts, software installations, desktop security, and deployment• Properly prioritized tickets given by the Help Desk Lead to accomplish time management • Coordinated with peers and IA on initiating subsequent regulations, practices, and procedures• Synchronized efforts with all levels of the Windows network departments to complete tickets on time Show less

480 2200 W,Salt Lake City, Ut 84116

• The initial point of contact for customers via telephone and email to provide support for hardware, systems, and applications• Troubleshoot network connectivity issues, working with remote employees on a corporate network• Used Active Directory to troubleshoot account lockout issues • Escalated complex issues to the Remote Support Engineering staff or Field Engineering when appropriate• Created and implemented email distros at the request of the customer using Depo… Show more • The initial point of contact for customers via telephone and email to provide support for hardware, systems, and applications• Troubleshoot network connectivity issues, working with remote employees on a corporate network• Used Active Directory to troubleshoot account lockout issues • Escalated complex issues to the Remote Support Engineering staff or Field Engineering when appropriate• Created and implemented email distros at the request of the customer using Depo software• Upgraded email accounts to a higher storage capacity • Utilized Remedy and Edge as the preferred ticketing system• Stood as the main point of contact for Army Knowledge Online questions or concerns• Performed first-call resolution with a success rate of 97%• Helped users and VIPs initiate and create Mobile Iron Pin requests for mobile email. • Troubleshoot Outlook Web App with most of the available internet browsers • Followed Army policies and procedures to identify the correct course of actions Show less

Hill Airforce Base

• Familiarity with systems such as Citoms for change packages, Jedmics for drawing designs, and Jira for assignment taskers • Conducted analyses of technical documentation to determine conformance with the Technical Order processes • Coordinated and monitored the review of engineering proposals, trouble and failure reports, and corrective action reports • Processed, corrected, and researched AFTO 22’s from Airmen in the field and AFTO 252s from engineers • Researched the… Show more • Familiarity with systems such as Citoms for change packages, Jedmics for drawing designs, and Jira for assignment taskers • Conducted analyses of technical documentation to determine conformance with the Technical Order processes • Coordinated and monitored the review of engineering proposals, trouble and failure reports, and corrective action reports • Processed, corrected, and researched AFTO 22’s from Airmen in the field and AFTO 252s from engineers • Researched the availability of obsolete parts and vendors willing to re-distribute said parts • Served as Technical Content Manager for SACS-R, SACS-S, Capsule Escape Hatch, and Launcher Closure• Provided technical guidance for proposed solutions and current issues• Corresponding with the T.O.M.A with the supplementation and creation of new Technical Orders Show less

Salt Lake City, Utah

• Installed projectors, screens, televisions, speakers, and control systems based on classroom design• Maintained installation scheduling for upcoming projects • Programmed control systems according to specified layout designs • Utilized integrated device software and Crestron to program individual components and whole systems • Maintained a proper tool and equipment inventory for upcoming projects • Read and implemented installation plans according to the… Show more • Installed projectors, screens, televisions, speakers, and control systems based on classroom design• Maintained installation scheduling for upcoming projects • Programmed control systems according to specified layout designs • Utilized integrated device software and Crestron to program individual components and whole systems • Maintained a proper tool and equipment inventory for upcoming projects • Read and implemented installation plans according to the engineers• Performed site surveys and installation plans with the assistance of Designers and members of Facilities • Coordinated with individual colleges and departments for classroom availability• Met with various vendors to discuss higher echelon maintenance and new product features to meet company policies and standards• Provided daily reports as to the status of ongoing projects Show less

Salt Lake City, Utah

• Serviced an array of hardware and software issues with the ticketing system JIRA• Set up new employee machines according to departmental requirements with various types of hardware • Ran reports and troubleshoot rack-based network systems• Utilized Active Directory for daily requests and troubleshooting • Created user account via Active Directory with corresponding access control lists (ACL) • Troubleshoot a collection of programs needed for daily production to include the… Show more • Serviced an array of hardware and software issues with the ticketing system JIRA• Set up new employee machines according to departmental requirements with various types of hardware • Ran reports and troubleshoot rack-based network systems• Utilized Active Directory for daily requests and troubleshooting • Created user account via Active Directory with corresponding access control lists (ACL) • Troubleshoot a collection of programs needed for daily production to include the Microsoft suite, Overstock.com proprietary customer service software, Eclipse, and Company Wiki’s • Performed after-hours and on-call projects as needed by the company and the departments• Serviced around 500 employee machines• Ensured Outlook functionality on mobile devices approved by security • Gave users the ability to telecommute via RSA • Serviced multiple operating systems such as Windows, Mac, and Unix systems • Implemented a hot rack imaging storage system for upcoming requests Show less

Salt Lake City, Utah

• Serviced multiple arrays of Motorola two-way radios to the circuit board level• Set up and maintained several microwave communications links at remote sites• Integrated Zetran telephone interconnect to various communication systems • Performed multiple two-way radio vehicle installations ranging from vans to school buses• Programed radios with product-specific software such as MOTOTRBO and Motorola CPS• Utilized an array of digital and analog testing tools such as… Show more • Serviced multiple arrays of Motorola two-way radios to the circuit board level• Set up and maintained several microwave communications links at remote sites• Integrated Zetran telephone interconnect to various communication systems • Performed multiple two-way radio vehicle installations ranging from vans to school buses• Programed radios with product-specific software such as MOTOTRBO and Motorola CPS• Utilized an array of digital and analog testing tools such as oscilloscope, multimeter, and toner probes• Performed duties on an on-call basis as required by the client• Stayed up to date on the latest software and firmware pushes for each of the products • Helped maintain a repository of customer radio systems to include radio types, designated frequencies, and loaded software Show less

Greater Salt Lake City Area

• Maintained 13 apartment complex cable networks • Insured personal service to tenants and management staff• Produced quarterly theft prevention measures• Developed interpersonal communication skills allowing for superior customer service• Designed personalized packages for potential clients of the company• Installed equipment according to company work orders • If needed, upsold customers to higher packages • Ran coax RG6 lines from the tap to the… Show more • Maintained 13 apartment complex cable networks • Insured personal service to tenants and management staff• Produced quarterly theft prevention measures• Developed interpersonal communication skills allowing for superior customer service• Designed personalized packages for potential clients of the company• Installed equipment according to company work orders • If needed, upsold customers to higher packages • Ran coax RG6 lines from the tap to the dwellings• Used coaxial meters to determine the stability of the coax Show less

Camp Pendelton

Supervisor/NCO• Maintained oversight of daily operations from anywhere between 10-20 Marines at a given point in time • Designed Marine Corps and Army communications networks for training and combat operations• Developed, implemented, and maintained multiple record systems for equipment upwards of $500,000• Demonstrated ability to articulate and interpret directives, policies, procedures, and guidance• Gathered, assembled, and analyzed facts, drew conclusions, conducted… Show more Supervisor/NCO• Maintained oversight of daily operations from anywhere between 10-20 Marines at a given point in time • Designed Marine Corps and Army communications networks for training and combat operations• Developed, implemented, and maintained multiple record systems for equipment upwards of $500,000• Demonstrated ability to articulate and interpret directives, policies, procedures, and guidance• Gathered, assembled, and analyzed facts, drew conclusions, conducted analysis, revised recommended solutions, and packaged the entire process into briefings suitable for senior leadership use and decision-making• Reviewed Marine Corps Publications for unit updates and awards• Developed supervisory and management skills • Demonstrated strong conflict resolution skills • Monitored the set-up and procedures required by military standards• Organized site surveys for future communications missions• Completed projects on time with stringent timelines • Performed quarterly reviews on junior MarinesMicrowave Operator/Maintainer• Conducted tactical operator functions to include planning, installations, troubleshooting, and maintaining large-scale networks serving forward operation bases phone and NIPRNet • Designed and implemented 5 microwave communications networks and repeater sites • Surveyed sites for optimal communications efficiency, constructed over 30 antennas in a combat zone, and cataloged the status of multiple communications sites • Ensured that the communications systems remained active and running with an average uptime of 95% or higher • Ensure communication security was in line with operational and Marine Corps standards Basic Wireman• Ran over 50 miles of cable in Camp Fallujah, Iraq to include fiber optic and modem lines• Received basic training on switchboard services• Set up, operated, and troubleshot 100 secure and non-secure tactical phones including TA-1042, TA-1, and KY-68 Show less

B.S. Cybersecurity And Information Assurance, Cybersecurity

WGU’s online B.S. Cybersecurity and Information Assurance degree program was designed with input from cybersecurity experts and leading IT.

Computer Support Specialist A+, Computer And Information Sciences And Support Services

The Computer Support Specialist Program covers system assembly, computer repair, troubleshooting skills, network support, customer.

Associate Of Arts And Sciences (A.A.S.), General Studies, 3.84

High School Diploma, Technical