Nicholas Kaneshiro Email & Phone Number

Salt Lake City, UT, US

Utah, United States

Layton, Utah, United States

• Supervised 19 server technicians managing three data centers and five networks with various classifications
• Remained as a point of contact for the 309th Software Engineering Group's Cyber Operations Server Team.
• Developed team priorities in line with organization goals and industry standards.
• Managed IT activities to meet legal, regulatory, and AF/DoD requirements to fulfill customer needs
• Engages with 309 SWEG cyber teams to solve complex technical challenges, which aids… Show more
• Engages with 309 SWEG cyber teams to solve complex technical challenges, which aids in the sustainment of the Information Assurance mandated authority to operate (ATO)

Layton, Utah, United States

• Remained as a Point-of-Contact to the 309th Software Engineering Group for daily operations
• Guided technicians in performing projects based on the direction of Cyber Operations and the needs of the customer
• Acted as a technical reference for customers during project-oriented meetings
• Ensured timely execution of tickets and projects assigned to technicians
• Researched and identified means to increase the morale of the technicians such as awards and group events… Show more
• Researched and identified means to increase the morale of the technicians such as awards and group events

Layton, UT

• Serve as the main Point-of-Contact to the 309th Software Engineering Group for daily operations within the Service Desk
• Distribute tickets and projects based on priority to all Cyber Operations
• Ensure technicians maintain a courteous and professional environment
• Certify that technicians are maintaining reasonable ticket closure times for the customers
• Coordinating with the other program managers for implementation of new policies and procedures
• Create… Show more

Hill Afb, Utah

• Provided support for 1300+ users and 2700+ computer systems
• Imaged new computers using organizational managed process and images
• Resolved ticket requests on multiple developmental networks
• Install, test, troubleshoot, and configure Windows 10 PCs
• Maintained inventory through user Inventory Control System; transfer equipment to appropriate Equipment… Show more
• Maintained inventory through user Inventory Control System; transfer equipment to appropriate Equipment Custodian

480 2200 W, Salt Lake City, UT 84116

• The initial point of contact for customers via telephone and email to provide support for hardware, systems, and applications
• Troubleshoot network connectivity issues, working with remote employees on a corporate network
• Used Active Directory to troubleshoot account lockout issues
• Escalated complex issues to the Remote Support Engineering staff or Field Engineering when appropriate
• Created and implemented email distros at the request of the customer using Depo… Show more
• Created and implemented email distros at the request of the customer using Depo software

Hill Airforce Base

• Familiarity with systems such as Citoms for change packages, Jedmics for drawing designs, and Jira for assignment taskers
• Conducted analyses of technical documentation to determine conformance with the Technical Order processes
• Coordinated and monitored the review of engineering proposals, trouble and failure reports, and corrective action reports
• Processed, corrected, and researched AFTO 22’s from Airmen in the field and AFTO 252s from engineers
• Researched the… Show more
• Researched the availability of obsolete parts and vendors willing to re-distribute said parts

Salt Lake City, Utah

• Installed projectors, screens, televisions, speakers, and control systems based on classroom design
• Maintained installation scheduling for upcoming projects
• Programmed control systems according to specified layout designs
• Utilized integrated device software and Crestron to program individual components and whole systems
• Maintained a proper tool and equipment inventory for upcoming projects
• Read and implemented installation plans according to the… Show more

Salt Lake City, Utah

• Serviced an array of hardware and software issues with the ticketing system JIRA
• Set up new employee machines according to departmental requirements with various types of hardware
• Ran reports and troubleshoot rack-based network systems
• Utilized Active Directory for daily requests and troubleshooting
• Created user account via Active Directory with corresponding access control lists (ACL)
• Troubleshoot a collection of programs needed for daily production to include the… Show more

Salt Lake City, Utah

• Serviced multiple arrays of Motorola two-way radios to the circuit board level
• Set up and maintained several microwave communications links at remote sites
• Integrated Zetran telephone interconnect to various communication systems
• Performed multiple two-way radio vehicle installations ranging from vans to school buses
• Programed radios with product-specific software such as MOTOTRBO and Motorola CPS
• Utilized an array of digital and analog testing tools such as… Show more

Greater Salt Lake City Area

• Maintained 13 apartment complex cable networks
• Insured personal service to tenants and management staff
• Produced quarterly theft prevention measures
• Developed interpersonal communication skills allowing for superior customer service
• Designed personalized packages for potential clients of the company
• Installed equipment according to company work orders

Camp Pendelton

• Supervisor/NCO
• Maintained oversight of daily operations from anywhere between 10-20 Marines at a given point in time
• Designed Marine Corps and Army communications networks for training and combat operations
• Developed, implemented, and maintained multiple record systems for equipment upwards of $500,000
• Demonstrated ability to articulate and interpret directives, policies, procedures, and guidance
• Gathered, assembled, and analyzed facts, drew conclusions, conducted… Show more Supervisor/NCO

B.S. Cybersecurity And Information Assurance, Cybersecurity

WGU’s online B.S. Cybersecurity and Information Assurance degree program was designed with input from cybersecurity experts and leading IT.

Computer Support Specialist A+, Computer And Information Sciences And Support Services

The Computer Support Specialist Program covers system assembly, computer repair, troubleshooting skills, network support, customer.

Associate Of Arts And Sciences (A.A.S.), General Studies, 3.84

High School Diploma, Technical