- Led migration of communication platform to 32,000+ people; our team aggressively reduced 18-month project to 6 months; driving adoption progressively to provide functionality in first month of shift to remote work- Developed operating model with new team to better articulate services provided by Messaging and Collaboration teams - Cultivating vendor governance model within our team to drive transparent communication to key partners about vendor changes and roadmaps to increase velocity and capacity to implement

- Oversight of Technology Operations team accountable for Technology Invoicing- Management of Business Capability through End User Computing Strategy traditional PC and VDI with consideration for security through DLP and APT tools- Management of Cloud Collaboration group accountable for document collaboration for our national field force

- Led Operational Optimization and oversight for Vendor Service Desk supporting ~15,000 field members nation-wide providing Level 1/Level 2 Support- Developed and Negotiated ITIL based Service Model to align vendor incentives to ITIL incidents and requests- received 2013 Chairman's Award

· Led Nationwide Technology Team responsible for Technology Support through Technology Service Desk and consultantive services· Developed common responsibility expectations across 12 separate market groups around the country· Developed and implemented Nationwide Scorecard for each team member to report activity around top Market Group Priorities· Migrated users from indvidual workgroups to Active Directory Domain in 10 weeks

· Led Knowledge Management effort to ensure proper documentation for TSD agents· Led Teams related to Access and Request Management · Led creation of new Access Service Desk within a 3 week time frame for multiyear high profile initiative· Support new projects related to Access, Request and Knowledge Management· Support new initiatives to enhance the service related to the Corporate and Field Technology Service Desks· 2009 Chairman’s Award

· Analyze gaps in current procedures that adversely affect business’s use of technology· Mitigate failure in business processes due to technology changes · Relationship management between business and IT · Built out small Mac network to meet graphic design needs· Support 1200+ clients for Tier 4 software (150+ off site)· Interviewed candidates for additional Business Systems Analyst position· Expanding experience into Project Management work by volunteering outside of normal responsibilities for my role

· Support IT Systems and 250+ Users expanding locations (MAN, MPLS)· Worked closely with Vendor implement Cisco VOIP replacing legacy phone systems· Manage SAN – Certified Xiotech Engineer – Magnitude 3d· CommVault Backup Administrator· Citrix Administrator· Sustain vendor relationships (Dell, Cisco, Midwave)

Contractor to Federal Highway Administration (FHWA) - Wyoming Division· Support all IT needs for satellite office and users · Assist external state DOT users to access federal DOT systems· Plan timeline and strategy for migration from Novell Netware 6.0 to MS Server 2003· Implement IIS 6.0 for intranet· Maintain NEC phone system

· Support - WAN for four different locations (T1 and Frame-Relay)· Manage Exchange 2003/2000· Manage Firewall -- WatchGaurd· Maintain website www.fnbwyo.com· Administer Antivirus Protection – Trend· Create/maintain Group Policies· Support Microsoft Office (2000, XP, 2003)· Assist employees with any technology related problems or questions· Investigate software and hardware making sure it is user-friendly and functional, utilize employee input in decision making process· Video Conferencing· Research & present recommendation to executive management · Train users on video conferencing