Nickolis Kimberly Email & Phone Number

Kalamazoo, Michigan, United States

-Supervise a team of 30+ patient transporters, optimizing patient throughput by closely monitoring hospital-wide transport activities.-Leverage capacity management systems and established communication protocols to ensure safe, efficient, and timely patient movement across all hospital departments.-Oversee transporter accountability, promptly addressing and resolving interdepartmental customer service issues to uphold service excellence.-Train transporters to maintain high standards, conducting ongoing evaluations to ensure compliance with quality and safety protocols.-Address staffing gaps by arranging coverage during callouts or low-staff situations, approving shift trades and additional hours to sustain operational continuity.-Manage and update KPI trackers on a daily, weekly, and monthly basis, pulling reports to monitor individual transporter metrics and maintain alignment with performance standards.-Oversee time and attendance tracking, ensuring compliance and administering progressive counselling as needed.-Develop monthly staff touchpoints, delivering key updates and valuable insights to enhance team cohesion and performance.

Kalamazoo, Michigan, United States

-Ensure the safe and efficient transport of patients throughout the hospital, proactively addressing issues to maintain seamless service.-Serve as a trainer for new hires, providing hands-on guidance and instruction to uphold departmental standards.-Act as shift lead, managing incoming calls and overseeing capacity management software to optimize patient flow.-Certified in CPR/BLS by the American Heart Association, maintaining a high standard of patient safety and emergency readiness.

Kalamazoo, Michigan, United States

-Supported diverse operational needs across all areas of the funeral business to ensure seamless services for families and guests.-Directed and supervised parking logistics during funerals, prioritizing spaces for family and close friends within the procession.-Welcomed attendees, assisted with sign-in procedures, and maintained a compassionate, respectful atmosphere throughout the services.-Operated and monitored A/V systems, including lighting, sound, and visual components, to provide smooth presentations during ceremonies.-Transitioned to food service following funerals, preparing and serving refreshments to guests and handling all post-service cleanup.-Performed general office duties, assisted with janitorial tasks, conducted yard maintenance, and handled courier responsibilities for mail and other packages.-Supported the pet cremation service by coordinating pickups from local vet clinics and homes, handling transportation of pets to the crematorium, and providing updates to clients upon completion.

Associate'S Degree, Business Administration And Management, General, 3.91

Associates of Business Administration transfer degree to Western Michigan University.

High School Diploma, Regular/General High School, 3.9

Activities and Societies: Concert Band- Played percussion. Marching Band- Played crash cymbals, squad leader overseeing crash cymbal.