Nick King Email & Phone Number

Portland, Or, Us

Portland, Or, Us

Portland, Or, Us

New York, Ny, Us

Over 6 years experience as Project Manager role for small to large sized projectsOver 7,500 hours experience leading and directing projects through System/Software Development Lifecycle (SDLC)Proven track record of managing and balancing responsibilities for multiple projects, product/service delivery and support by accurate scheduling and forecastingAnalyzed and evaluated IT requests as technical liaison and developed business casesDocumented as-is and to-be workflows for projects deliveredDeveloped and executed communication plan to regularly meet with business teams to understand business needs and how to meet those needs using various technologiesGathered, documented and delivered functional and non-functional requirements for projects delivered by working with cross-functional teamsResponsible for testing and testing teams for major upgrades and implementation of new solutions into business and IT workflows.Developed complex, customized solutions from Apple and Google to work in environmentManaged development teams through planning and execution of solutions implemented, while working with business to ensure quality and needs metDeveloped and trained others to develop training materials for all projects in departmentMaintained databases for projects, assets and support ticketsOversee service desk support team and support team projectsLevel 3 Support for over 90 end-user applications

Cupertino, California, Us

Provided complete sales solutions for Apple customers by fitting them with the appropriate hardware, software and accessories to fit there needs. Customers ranged from computer savvy and technical to first time computer owners and non-technicalProvided customer support, sometimes to difficult and/or irate customersProvided one-on-one training on how to operate Apple computers, Mac OS X, iLife, iWork, MS Office, iPhone, Adobe Creative Suite, Final Cut Pro, iTunes; image editing for print, email, or the web; image transfer from digital cameras, scanners, and CDs; and created top-quality Keynote presentations and movies; file backupTroubleshot syncing phones and other devices, printing, software issues, networking, file transfer, file backup, setting up email accounts, hardware installation, or any other Mac (and sometimes PC) related issuesConducted presentations and workshops to customers in groups of 2-15 using Apple-approved training techniques and materials

Vancouver, Us

Provided quality customer service and offered premium home service solutionsSold over 1.5 million dollars of servicesProvided information in response to inquiries about products or services and handled and resolved complaintsEfficiently handled and resolved customer complaintsOperation of pest control, air duct cleaning, and construction servicesConcept development and design of marketing materials; website, flyers, brochures, logos, letterheads, newsprint ads, phone directory ads that drove 90% of new clients