- Wrote scripts, cases, and scenarios for testing our call documentation through Oracle Service Cloud.- Performed manual testing of scripts, cases, and scenarios.- Offered feedback and suggested changes for documentation software to prevent user error.- Diagnosed technical issues with products.- Worked with 22 distributors in 43 countries to troubleshoot Dexcom services, and document any reported issues.- Processed replacement orders for defective products.- Worked with other departments to ensure reports were submitted correctly and on time to the FDA.- Trained, coached, and mentored new tech support representatives.- Provided assistance for patients and medical professionals through phone and email.- Read and translated raw product data for patients.- Assisted in the creation and management of the Dexcom social media presence.

- Processed legal documents into PDFs.- Performed tech support.- Handled incoming and outgoing communications via mail and phones.

- Investigated software and database issues, providing information to engineering team.- Led weekly team meetings, developed presentations, mentored new employees.- Investigated and resolved account security issues involving confidential customer information.

- Oversaw inventory and ordering.

- Processed transactions.- Managed inventory.

- Compiled media clips, assembled promotional materials, and promoted Scripps at community health fairs.

- Assembled promotional materials, and promoted San Diego READS at community events.