Software Qa / Network And Applications Support
- Wrote scripts, cases, and scenarios for testing our call documentation through Oracle Service Cloud.- Performed manual testing of scripts, cases, and scenarios.- Offered feedback and suggested changes for documentation software to prevent user error.- Diagnosed technical issues with products.- Worked with 22 distributors in 43 countries to troubleshoot Dexcom services, and document any reported issues.- Processed replacement orders for defective products.- Worked with other departments to ensure reports were submitted correctly and on time to the FDA.- Trained, coached, and mentored new tech support representatives.- Provided assistance for patients and medical professionals through phone and email.- Read and translated raw product data for patients.- Assisted in the creation and management of the Dexcom social media presence.
