• Email Deliverability Platform & Solutions that help you test, monitor, and optimize your inbox placement across hundreds of global and regional ISP-domains and filters. We help marketers and agencies understand Deliverability; technical infrastructure setup; fix and avoid blocks & spam issues; strategies to reach the inbox and generate more revenue!• Customers we support include: HelloFresh, Deezer, Smava, Finanzcheck, Waterdrop, FLINK, Screwfix, Kingfisher Group, Audibene, Hear.com, Kununu XING, Snocks, Glow25, Giesswein, Löwenanteil, SassyClassy, STUR, Bruna The Label, Waldkraft, Sheko, SC24, Natural Patch, Athletic Greens, MAGIX Software, Zing Coach, Tierliebhaber, WorkerHero, Pullup & Dip, Ava & May, Rosental Organics, RNLI and more!• Global agencies we support: Magnet Monster, More-Conversions, High-Performance Marketing, Yocto, OnDevi, Mailody, and more!• We support various sending platforms: Yotpo, Klaviyo, Braze, SendGrid, SFMC, and more. • Contact us to learn more: www.360inbox.com/contact

• Interim or fractional Director / VP of CRM and Customer Engagement for international 9+ figure brands. • Strategic CRM & Deliverability Advisory for: HelloFresh, Zalando, Flink, Deezer, EveryPlate, ChefsPlate, GreenChef, SMAVA, Finanzcheck, Waterdrop, Babbel, Audibene, Kununu XING, 8fit, Refurbed, and more!• CRM Strategic Advisory• 100+ billion emails delivered to the Inbox• Email Deliverability monitoring/testing• CRM infrastructure architecture design• Platform migration planning• Technical + Authentication config• Growth and CRO advisory• Email Verification and Data Hygiene• Business Intelligence analytics and reporting

• Strategic leadership of global CRM + Customer Engagement teams in Paris, London, and Berlin• CRO Board & Advisory

• Responsible for CRM strategy, advisory, and global channel deliverability across dozens of brands, white labels, and nearly one-hundred regional domains; HelloFresh, ChefsPlate, EveryPlate, GreenChef, etc. • Global Project Lead for Infrastructure designs & ESP migrations in 2017 & 2021.• Billions of emails delivered to the inbox.• Platform & Vendor Ownership.

Director of CRM for South America's leading restaurant delivery service.• Monthly order and revenue growth exceeding 300%.• Implemented advanced cross-channel communications.• Rolled-out dynamic content personalization to improve relevance and engagement.• Designed new mobile deep-linking processes to improve in-app conversion.• Optimized email deliverability for optimal inbox-placement and customer-reach.

• Global Director of CRM and Deliverability across 75 different business units, 300+ domains, in 105 countries; driving advanced CRM strategy and growth across some of the world's leading online brands.• Zalando, HelloFresh, Delivery Hero, Zalora, Lazada, Home24, Dafiti, Daraz, Jumia, Lamoda, Kaymu, Lamudi, Mobly, Linio, The Iconic, Westwing, Helpling, Hellofood, Foodpanda, CupoNation, Wimdo, Glossybox, EasyTaxi, ClickBus, HungryHouse UK, Zipjet, and more!

• Global CRM lead, overseeing direct-marketing and customer retention management across all Rocket-Internet ventures: Email, App/Mobile, SMS, Social, Web-Push; CRM system architecture; NPS operations; conversion optimization; engagement strategies; platform architecture; data integration; campaign automation; customer insights and analytics; attribution modelling; email deliverability; vendor stakeholder; Salesforce Marketing Cloud Administrator• Supporting CRM strategy for 100+ CRM managers across 75+ active companies, 300+ websites in 100+ countries; vertical include: Marketplace (eBay, Amazon), Classifieds (Autos, Hotels, Real-Estate), eCommerce (Fashion, Lifestyle, Electronics, Furniture), Travel, Dating, Coupon-ing, Home-Care, Financial-Tech, and Online Payment. More than 15+ billion Email and 10+ billion Mobile-messages sent per year!

• Responsible for CRM consulting (customer retention & direct marketing) across all Rocket-Internet ventures; cross-channel marketing strategies (Email, App/Mobile, SMS, Social, Web-Push); lifecycle strategies (on-boarding, activation, reactivation, re-engagement); advanced segmentation & automation; performance & conversion optimization; global KPI monitoring, reporting, and benchmarking• Oversee global deliverability: project manage ESP relations/migrations; anti-spam solutions; inbox/spam/bounce/complaint monitoring; segmentation and frequency-control; anti-spam compliance; authentication and DNS setup, IP architecture; responsible for the successful delivery and optimization of over 20 billion emails annually!

• Deliverability Team Lead - responsible for email deliverability across global key accounts: Coca-Cola, eBay, Barclays, Kodak, Hewlett-Packard, NBC Universal, FIFA Sports, UFC, Hotwire, Macys, Webroot, AT&T, and eHarmony• Responsible for creating advance campaign strategies to optimize customer engagement, retention, and revenue, whilst ensuring email deliverability health; spam/block/blacklist issue mitigation; KPI monitoring, testing, and reporting; responsible for the successful delivery and optimization of over 1 billion emails annually• Managed ISP relations, external vendors; and supported internal sales team with technical & email marketing expertise

• Consulted leading brands in executing successful email marketing programs through advanced segmentation, customer insights, KPI analysis, deliverability metrics, growth programs, monitoring, reporting, and engagement optimization• Provided expert technical and email deliverability consulting across the Yesmail portfolio: anti-spam strategies; KPI reporting; data-mining; IP architecture; SMTP bounces; DNS/authentication; HTML coding & analysis; anti-spam/compliance

• Management consultant for the Canadian music and entertainment industry• Social-media management for artists and record labels (1M+ subscribers)• Artist consulting: tour management; guitar/bass tech; merchandiser; hospitality and logistics• In co-operation with Underground Operations, Universal Music, and Warner Music Canada