Shift Supervisor - Technical Advisor
Current- Developed PowerShell & JavaScript scripts to automate departmental processes, enhanced efficiency, and reduced manual intervention.- Managed and improved an internal team product, a Google Chrome extension, to automate tasks within various company portals, streamlined operations, and increased productivity.- Oversaw the publication process for major magazines and newspapers, ensuring efficient troubleshooting and review.- Provided remote technical support for PressReader software to both partners and customers.- Managed NDX email escalations, monitored content processing, and guaranteed the prompt release of titles, including DST and CI Team Workflow adjustments.- Supervised team performance, coordinated breaks, led coworkers during shifts, and engaged in senior administrative meetings and projects to enhance team efficiency.- Facilitated communication and implementation of new instructions, mentored and trained new team members, and performed additional tasks as assigned by the Direct Manager.
