Nick Kroeger Email & Phone Number

Minneapolis, Minnesota, United States

-Manage relationships with individual properties, management companies, and hotel brands, after onboarding process is complete.-Conduct regular meetings and metrics reporting with management groups, helping guide hotel performance and guest engagement, in an effort to improve guest satisfaction and operational efficiencies.-Collaborate with global hotel.

- Managed a team of Success Associates to meet and exceed team KPIs (Customer Satisfaction, Service Level Agreements) in a start-up environment- Directed onboarding and launch of Restaurant Partners on to the Foodsby service, ensuring a successful partnership- Resolved escalated issues with Restaurant Partners and customers to ensure positive outcomes and.

Minneapolis

*Provided fast and effective support for our restaurant partners, customers, and other internal team members.*Handled a high volume of customer and restaurant support tickets, inbound and outbound phone calls, and data entry in a time-sensitive manner. *Collaborated with Foodsby's sales and analyst teams to build successful relationships with new.

St Paul, MN

• Develop customer relationships with single-use inquiries to create long-term customers
• Assist customers in scheduling service and answering questions unique to their service needs
• Support operational needs by organizing route schedules and communicating customer needs to the service team
• Provide on-site supervision to the Information Technology Destruction team during Hard Drive shredding projects, contributing to one of the most profitable areas of the organization

• Created external messages for radio promotions, in-game dialogue, and social media management
• Maintained sponsor relationships to assure contractual obligations were met
• Organized and executed in-game activities to improve the fan experience