• Quality and Safety Director (2015 – 2019): Compliance manager for ISO 9001 and ATEX/IECEx certifications, including UL audits, procedures, metrics, and documentation; drove continuous improvement of company’s quality management and safety programs; conducted company-internal audits and training; prepared reports/recommendations for senior management.• Fulfillment and Facilities (2015 – 2019): Managed order processing and fulfillment, including packaging, inbox experience, dangerous goods shipping, and forecasting to exceed 98 percent on-time delivery. Directed multiple, timely company relocations to reduce annual facilities expenses by 50 percent; identified and contracted new office and manufacturing facilities, including lease negotiations and improvements; started surplus equipment sales and recycling programs ($50K+).• Product Marketing and Customer Care (2014 – 2019): Created customer installation, product, inbox, and training materials; researched/qualified market opportunities; provided support services to direct and OEM customers.

Managed publications team in regional office of global engineering company, while leading various writing, editing, and business development projects. Inspired team of nine, while reorganizing for enhanced productivity and satisfaction. Rightsized organization working in concert with HR. Successfully championed development training for Publications enterprise (400+). Wrote, edited, and produced technical documents and winning proposals (SOQ/RFP). Managed regional budget to 75 percent of target.

Leveraged project-management skills and entrepreneurial spirit to build custom homes. Broad-spectrum experience from design through final inspection, including:- partnered with local government to secure public funding- budgeting and expense management- subcontractor & supplier relations- quality control & remediation- scheduling with critical-path sequencing- managed diverse work-teams for best-in-class results

Led, marketed & promoted progressively complex products/projects with scaled budgets in the areas of support channel marketing, support supply chain and customer contact with a heavy reliance on data analysis and TQM for puposes of reducing cost and increasing customer satisfaction.

Portfolio Pricing using Advanced Spreadsheet (MS Excel) and Regression Analysis(Minitab); CBA and ROI/ROA