Nick Lacy Email & Phone Number

Sacramento, California, United States

Sacramento, California, United States

-Created effective business plans to focus strategic decisions on long-term objectives. -Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. -Implemented successful business strategies and marketing efforts to increase revenue and target new markets. -Mentored and trained new hires on sales techniques and customer service procedures. -Established favorable relationships with vendors and contractors, while facilitating contract negotiation and development of marketing and sales strategies.

Sacramento, California, United States

-Collaborated with District Manager to improve the recruitment of agents and strategized marketing outreach programs. -Proactively identified and solved complex recruitment problems impacting employer short and long term success. -Sourced, qualified, and conducted screening interviews with job candidates. -Identified and developed top talent within the management structure to promote performance-oriented culture. -Mentored team members by demonstrating best practices for sales and customer service.

Sacramento, California, United States

-Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.-Developed and implemented advertising strategies to drive substantial growth in overall external partner sales and retention performance. -Tracked and assessed campaign performance through Tableau database reporting and Excel to make immediate changes to underperforming strategies. -Lead new partner kickoff meetings to review project requirements, schedules, and compliance. Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule. -Handled continuous project monitoring and management, including developing performance forecasts, tracking response and conversion performance, expenses and approving payments for partner accounts.

Orlando, Florida, United States

-Provided leadership and training for new agents regarding industry best practices and company policies for agents on the sales process and relationship building with customers. -Coordinated with Vice Presidents, Directors, and Operational Managers to provide support for agents and supervisors at Dialog Direct. -Developed insurance cross-selling opportunities in partnership for agents and supervisors to implement. -Aided senior leadership during executive decision-making by generating daily reports to recommend corrective actions and improvements.-Exceeded team goals by partnering with staff to share and implement best practices.

Gold River, California, United States

-Explained advantages, disadvantages, and features of policies to promote sales of Medicare plans.-Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies. -Explained coverage options to potential policyholders, and answered questions or concerns, -Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation. -Demonstrated excellent communication skills in resolving product and consumer complaints.