As the Founder and CEO of TechFlow, I lead a dynamic team dedicated to transforming technology initiatives into successful business outcomes. My role involves setting the strategic vision, driving innovation, and ensuring that our solutions align with our clients’ business goals. With a focus on digital transformation, process improvement, and solution architecture, I oversee the design and implementation of tailored IT strategies that optimize performance and foster growth.I bring a wealth of experience across multiple industries, from hospitality and gaming to utilities and insurance, where I’ve worked with executives and teams to deliver impactful solutions. My leadership is rooted in a commitment to bridging the communication gap between business and technology, ensuring clarity and alignment at every stage of a project. At TechFlow, I’m passionate about empowering businesses to harness the full potential of technology, guiding them through change, and helping them achieve sustainable success.

Entrusted by management to lead projects involving large-scale cross-functional leadership of multiple teams at a time, an immense level of people management, and high-volume scheduling and coordination. ● Supervising and implementing best of SCRUM and Agile project management strategies for numerous teams and IT departments. ● Managing architectural and product design sessions working through multiple design agenda to agree on one solid blueprint/direction. ● Clarifying task assignments for developers and testers alike to make sure all teams are clear on expected product results. ● Managed delivery of complex projects involving work with other divisions in the US and abroad; ensured problem and roadblock resolution ● Create architecture and framework documentation used for development process and reference material when bugs are discovered, and root cause needs to be identified. ● Manage offshore development teams. Mentored and coached internal and client teams to achieve project targets

Lead cross-functional global teams in product development of next generation SaaS based customer portal & mobile apps including user interfaces and backend CRM for large utility company client (Southwest Gas).• Accelerated product development and reduced overhead costs, creating, and integrating standardized documentation process for identifying and tracking requirements.• Improved platform performance by 75%, creating solution architecture documentation and conducting workshops to identify connections with SAP, S/4, C4C, DQM, DOV, Twilio/AWS, CPI, Cloud Management. • Delivered advanced functionality for product, collaborating with outside consulting firm and multiple Edge teams to align integration for SAP, Union Bank, Experian, DOV, APM & FIS.

Hired to manage product strategy, development, and launch upgrades to 9+ products including apps on slot machines, kiosks, mobile and web platforms for $1.6B gaming and entertainment corporation.• Saved $250k on recurring annual production costs associated with development process, collaborating with stakeholders, development teams and external vendors to identify business requirements and author support documentation, user stories/backlogs, acceptance criteria.• Delivered $800,000 bonus to company for successful product launch of Co-Branded Credit Card allowing reward members to earn points for purchases outside casinos.• Increased customer traffic to property, managing 140+ kiosk game launches from conception through post installation testing.

Provided web-based marketing, website design/development and IT support for clients across multiple industries.• Drove accelerated revenue growth & market awareness for 100+ small to medium sized businesses:o Developed web presence including informational sites/microsites, CRM systems, web-based POS platforms, Ecommerce, Create Your Own product systems & CMS.o Created branding materials for marketing campaigns including corporate logos, mailers, billboards, brick & mortar redesign, online videos.o Established and maintained computer networks & PC’s, servers including security settings, remote access, VPN, and onsite POS systems.o Managed domain controllers / access control / AD accounts / Sharepoint Platforms & video security systems.• Hoover Dam Conversion – Drove accelerated completion for Water Flow Management platform conversion from analog to digital conversion, installing and upgrading (2) Windows 2016 servers and (1) at main office.• Custom CRM development – Developed and integrated customized CRM platform in vTiger (open source program) on a Cloud based server allowing for improved client management, and training 23 social workers in operation for social services company that distributed $500k+ to families.

Responsible for product vision, planning, design, and usability for monthly releases of digital games for casino client of national technology staffing firm.• Improved visibility and strategic planning for senior executives, translating roadmaps into manageable product backlog and developing automated metrics dashboard.• Improved documentation processing time, creating digital notification system in SharePoint and Nintex.• Created and delivered training to support personnel and management on automated charter process

Responsible for managing marketing and graphic design for digital and online products, website, and client proposals for nationally focused division of Self-Insured Management.• Freedom Care – Improved market awareness and client acquisition for nationally focused Insurance Company, leveraging the Freedom Care Act (Obamacare), developing and executing online marketing campaigns and programs.

• Develop, design, and manage websites for multiple clients• Create custom content management systems or set up open source content management systems such as joomla and drupal.• Design graphics for magazine articles, web articles, email blasts, company logos, business cards, banners, car wraps, graphics on guitars, t-shirt design, drink koozies, coffee mugs and glassware, and more.• Develop designs and plans for iPhone/iPad applications• Seek and market to new web, graphic, and IT clients• Communicate, consult and educate nontechnical clients on how to use their web systems, to search engine optimization (SEO), manage domains, hosting and emails.• Streamline work flow for clients by developing database systems and hardware configurations• Photography for eCommerce sites, memorabilia sites, Real Estate sites and magazines, print articles• Draw up contracts for services requested for each unique client.• Handle all back of house functions such as book keeping and office work• Work with multiple deadlines at once for clients and Kinetic Network Solutions• Scan computers for viruses and repair operating systems.• Setup small business servers with windows exchange server 2003 and 2007, setup business networks, and manage printers/scanners

• Spearheaded web designers and programmers to improve, establish, and enhance more than 1,600 page website with detailed information of every guitar brand and model.• Captured photo and edited various inventory image for web, stock, and magazine advertisements.• Established cross-marketing movements with Las Vegas casinos, night clubs, and clothing stores.• Created the design for a marketing campaign to display the brand on MTV and the world; Blue Angels Guitar presented to former President George W. Bush.• Regenerated and recoded company’s custom PHP point of sale system.• Drafted several magazine advertisements, business cards, price tags, guitar brand logos, and model logos, as well as other necessary print or web designs.• Designed custom guitars (graphics, shapes, electronic placement using illustrator for scale designs before the model was developed)Career Highlights:• Produced a co-marketing deal with “The Rock House” bar located in Las Vegas Strip to display custom guitars in their windows.• Assisted in designing a custom guitar and closed a deal with Blue Angels to build a guitar for a media ride on MTV with the Ed Roman Guitars logo and web address for millions to see.

- Analyze and decide how to compose a subject- Use various photographic techniques and equipment- Capture subjects in commercial-quality photographs- Enhance the subject’s appearance with natural or artificial light- Use photo enhancing software- Maintain digital photos for sales catalogs, and website- Maintain sales catalogs for quarterly auctions

• Manage three film sites with a total of 16 crew members under my supervision• Train all Audio/Visual Technicians, Emcee’s and Marketing staff• Work as executive director for all film sites • Maintain all A/V equipment• Set up accounts and order all equipment for film site’s including all lighting, cameras, and computers• Handled all employment responsibilities such as: interviewing, hiring, scheduling, conflict resolution, and termination if necessary• Key member in producing the First Pilot of “Alan Thicke’s Second Honeymoon A Million Dollar Love Affair” taped in Fashion Show Mall.• Maintain good relations for company with celebrities such as Alan Thicke, and Butch Patrick

• Prioritize daily events for myself as well as employer• House and office maintenance • Process e-bay orders, package, and ship• Sale the company’s product at conventions as well as at auctions • Maintain company’s databases on home and office computers

• Processed orders and shipments for jewelry stores throughout the US• Organized warehouse and inventory• Maintained database and website• Customer assistance

• Assisted clients in selection of fine jewelry and artifacts• Maintained appearance of artifact and jewelry collection

• Coordinated standardized filling system for the financial department• Administrating capital spending for financial department• General office assistance including: light booking duties, A/P, A/R, answering phones, e-mails, mailings, organizing records, copies, errands, faxing, scheduling, data entry, and computer work• Preparing Sound Scan for executives

• Preparing Sound Scan for executives review• Clerical duties, such as: answering phones and e-mails, mailings, organizing records, copies, errands, faxing, scheduling, data entry, and computer work

• Field questions for students and prospective companies on the internship process• Researching, organizing, designing and compiling relocation guides for specific cities as well as general assistance • guides (resumes, getting started etc.) for use by interns • Assist in the Career and Job Fair • Maintain records in the offices database• Clerical duties, such as: filing, faxing, copying, errands and mailings

• Assisted in sales on the main floor• Stocked the floor and maintained appearance • Organized transfers to other stores

• Responsible for rent collection• Renovated each unit to comply with the tenants needs• Building maintenance

• Designed and constructed the layout of Dimensions• Handled all employment responsibilities such as: interviewing, hiring, conflict resolution and termination if necessary • Listened to demo tapes of local performers and coordinated live entertainment on a weekly basis • Handled all stage hand responsibilities including setup and running sound board