- Conduct brainstorming and planning sessions􏰀- Administer marketing automation and project management tools.􏰀- Assist with optimizing marketing automation and lead nurturing processes to produce MQLs.􏰀- Research, evaluate, and implement new technologies, applications, platforms, and relevantdigital trends to enhance content capabilities and improve marketing performance.􏰀- Create entertaining and educational content each month to drive traffic, awareness,engagement, and MQLs that deliver sales and client retention.􏰀- Assist in the development of the SEO focused content strategy􏰀- Explore what target audiences are sharing, liking, recommending, and talking about to source and expand content, in order to grow the company’s thought leadership and engagement.􏰀- Examine analytics to recommend changes and enhancements to the content produced.- Provide quality assurance to ensure that content reflects the brand in voice, design, messaging and quality.􏰀- Serve as subject matter expert and evangelist to internal stakeholders regarding digital media and provide strategic digital media expertise to integrate digital best practices.- Develop and create the overall layout and design for ads, brochures, infographics, social media assets, print material, newsletters, presentations, signage, trade show collateral, website pages, etc...- Update website with new content that aligns with the SEO strategy.􏰀- Capture and edit internal and external-facing photographic content􏰀- Manage equipment such as cameras, lenses, lighting, props, etc...􏰀- Conceptualize, produce, capture, and edit non-scripted and scripted video content to generate MQLs, educate existing clients, and train internal staff.

Manage a team of eight L1 service desk technicians• Monitor phone queue to ensure SLA is met via avg. wait time and avg. handle time• Monitor ticket queue to ensure tickets are being resolved according to SLA guidelines• Assist technicians with resolving tickets from a technical and procedural standpoint.• New hire training: Created syllabus, outline, and content for two-week new hire training program. Teach and facilitate new hire training consisting of: Organization and structure of thecompany, products/services offered, processes/procedures, ConnectWise ticketing system, Labtech remote monitoring tool, standard troubleshooting, customer service techniques• Organize and schedule subject matter experts within the organization to assist with teaching weekly technical training classes for technicians.• Record, edit, and upload finalized training videos to Plex media server• Scheduling and resource management• Point of contact during client emergencies

• Managed Services Support for all client technology including workstations, servers, printers, networks, and applications for over 250+ companies.• Remote support via phone and Labtech Remote Monitoring System / Remote Desktop• Troubleshoot issues with Microsoft and Apple’s core applications and operating systems.• WAN and LAN connectivity, routers, firewalls, security, VPN, Terminal Services, and Citrix• Active Directory, Exchange Management Console, Exchange Powershell• Windows Server 2003,2008,2012 R2• Windows XP, Vista, 7, 8, 10• Mac OS X (10.3 - 10.11)• Netsapiens VOIP

• Blackberry and Mifi device ordering, setup, and deployment for sites across the U.S.• Onsite and remote mobile device troubleshooting• Managing inventory of mobile devices.• Coordination with wireless carriers to support employees for sites across the U.S.

• New system setup, configuration, and deployment• Hardware diagnostics, repairs and upgrades• Maintenance and troubleshooting• Onsite, Phone and Remote Desktop Support• Network and printer configuration and troubleshooting

I've built a successful business with a client base ranging from construction, catering, fitness, realtors, churches and everything in between. I handle all aspects of projects from conception to reality. I also provide IT support to many of these clients as well as teaching them how to use new and existing software.

IT Support for 15 employees including:- Routine maintenance, upgrades and troubleshooting- Virus, Malware & Spyware removal- Phone support- Network and printer configuration and troubleshooting- Website development and support- Keeping computers running at optimal performanceTeaching classes for ages ranging from small children to adults involving: - Preparing lesson plans- Creating dynamic slides and presentations- Explaining technical software simply to non-technical audiences - Engaging the audience both audibly, visually, and kinestheticallyCreated graphics for all marketing material including:- Websites, flyers, postcards, logos, newspaper ads, keynotes,business cards, brochures, booklets, billboards, etc...

Onsite, Phone, and Remote support including:• Maintenance, upgrades and troubleshooting• Virus and Malware remediation• Network and printer configuration and troubleshooting• Website development and support