The Normal One

-Building positive relationships with customers-Understanding customer needs and developing plans to address them-Generating new leads and also retaining existing clients in the long term-Ability to assist clients with Home/Commercial lending, Transactional Banking, Investment, General insurance.-Referral to Senior Financial Adviser, Investment specialist for shares and SMSF, Business insurance specialist etc.-Flexible working hours-Client visitation outside working hours

-2016 Best Customer Experience Survey for Personal Lender Award Melbourne CBD-2016 Best Customer Experience Survey for Branch Award Melbourne CBD-2015 Tier 2 branch Ultimate success winners Australia- Home loan interview and application-Portfolio management. Retention, referral and new business- Cross Selling (general bank products, personal loan, insurance, Financial planning/Business/Premier banking referrals)- Maintaining 100% customer service experience- Business development (self generated sales lead)- Client retention- Staff coaching and development- Flexible working hours-Client visitation outside working hours

• Sales, Customer Service and Conflict Resolution• In charge of business development in branch(Small Business Banking)• Highest branch ranked No.6 in Australia for Small Business Accounts • Client visitation for rapport building once or twice a week.• Assist fellow colleagues and sharing my strategy in Business development to improve customer experience with ANZ• Main Portfolio- Papparich (whole of Australia)• Consistent High Sales achiever with minimum 7 events a day• Lending skills (Credit Card, Personal Loans, Car Loan referral to Esanda, Home Loan)• Flexibility in working different branches in CBD area• Strict compliance process on a day to day basis• After hours by attending events to promote ANZ

• Managed 2-3 sales representative• Interview and training new and existing staff• Stock Ordering and end of day reconciliation • Conflict Management and Technical Support (Software updates etc.)• Strong rapport building with customers of any age.• Strong focus on customer service implemented to the store to increase sales and customer satisfaction after purchase. (to compete with main companies like Optus or Virgin)• Highly motivated with achieving store target and also personal target (been top performer 8 times out of 12 months)• Demonstrated flexibility in working overtime, weekends and never took a sick leave till date

• Calling existing customers and building rapport • Up selling products and services (Bigpond, Mobile, Foxtel and Homeline)• Self driven and a tireless in responding to customer’s requests, inquiries and concerns (billing, faults, appointment setting etc.)• Demonstrated flexibility in working overtime• Highly monitored environment with great work ethics and punctuality• Involved in Telstra training and development program• Achieving Sales target and Score Card(punctuality and adherence)