Nick Leon Email & Phone Number

Delanson, Ny, Us

Rensselaer, New York, United States

Swedesboro, New Jersey, United States

• Demonstrated expertise serving as the sole IT administrator for the entire Taylor Farms facility of over 100 users.• Designed and deployed time-sensitive interactive web interfaces utilizing Google Forms and JavaScript in response to COVID regulations and protocols.• Tracked and supported desktops, laptops, and server hardware as well as administered all aspects of Windows Servers.• Operated as primary business SME for challenging issues involving third party vendors, ensuring complete resolution.• Preserved detailed Linux images for quality assurance of various machinery vital to business operations. • Bridged communications and aligned objectives with business stakeholders regarding IT maintenance events and changes.• Composed, established, and ensured adherence to SOPs which were comprised of visuals for all IT-related tasks.• Developed and updated an extensive knowledge base in order to easily access potential resolutions for future issues. • Created, monitored, and altered user account access and permissions as well as security groups via Active Directory.

Lumberton, Nj

• Achieved measurable success while providing diligent Tier 2 support for thousands of users from across 100 customers.• Monitored, analyzed, and sustained optimal health of both local and offsite backups for a diverse customer base.• Cultivated a continuous improvement culture by identifying and addressing areas in need of workflow improvements, such as backing up important items and adding hardware that aligned with business needs.• Utilized robust knowledge and experience with a broad range of technologies throughout daily activities.

New Castle, De

• Delivered expert and immediate support to approximately 400 employees on a national level.• Investigated, analyzed, and fully resolved diverse issues with Linux services (Debian). • Configured, connected, and maintained multiple models of desktops and laptops.• Maintained corporate IPsec WAN which was deployed across over 60 offices in a hub and spoke topology.

Bachelor Of Arts (B.A.)

Education record