My passion and experience intersect around people, technology and service and so I am most drawn to technology companies that solve human problems at scale. I have helped build and scale programs and teams at three industry leading SaaS companies with both b2b and b2b2c models (with two having been acquired). I have 10+ years experience directly leading SaaS teams and operations and nearly 20 years of combined education + sales + technology + rev-ops experience.I care about people and put them first. Whether directly supporting students and their families, growing and nurturing large user communities, building deep relationships with customers and colleagues, or developing my team, people are central to my work.I believe the best technologies bring out the best in people ‒ eliminating noise and helping them build stronger connections and solve important challenges. I’m not an engineer by training but I know my way around software, have extensive experience collaborating with Product and E&D teams, and can talk technical shop with customers and colleagues without flinching. When supporting users or customers I strive to provide honest and immediate solutions and bring delight and joy through the interaction. When leading teams, I believe in servant leadership and am always ready to roll-up my sleeves and do the work. I am interested in helping entrepreneurial organizations solve real problems and am open to new opportunities. Please reach out if you have an idea on how we might work together!Specialties: Hiring, Sales Ops, Rev Ops, growth strategy, process optimization, , Sales, Sales Enablement, SalesForce/Gainsight, Operations, Customer Success, Implementation, Training, Support, Ed-tech, Education, Early-stage team-building, Strategy, Go-to-Market strategy, Product roadmapping, Jobs-To-Be-Done, CSAT/NPS analysis, Marketo/MailChimp, Google Analytics/MixPanel/Periscope, Zendesk/Desk.com support, Gong
Listed skills include Leadership, Social Media, Strategic Partnerships, Public Speaking, and 31 others.