- Corporate Learning Network - L&D Team of the Year for Impact Runner Up

- Partnered with CPG business partners to create photo/creative package to support new product platform, Take & Toast- Event & Conference Photographer/Videographer – Creative lead for capturing keynote speakers, daily activities, guests, and products, including Supply Chain, Employee Recognition, Business Strategy and Franchise Partnership conferences. Created storybook of images from start to finish, providing timely highlights of event and engagement for guests to enjoy.

- Redesigned, implemented, and oversee Bagel Brand’s Learning Management System (Wisetail), ensuring optimal performance for 8,000+ active employees and franchise partners. - Designed and implemented all print and digital training materials and managed communications for 990+ restaurants across 7 separately operated brands.- Revitalized our field new hire onboarding experience through cross-functional collaboration with Support Ops, HR, and field leadership (Director of Operations, District Managers) to streamline the onboarding process. Resulting in a 65% reduction in average time to complete and a 33% reduction in < 30-day turnover and improved OSAT scores across brands.- Managed the creation of all training materials to support more profitable initiatives, including menu reduction & simplification, and product transitions.- Converted traditional page/text heavy menu deployments to interactive and engaging eLearning content, resulting in 90%+ engagement of deployments.- Manage vendor relationships for LMS Platform, off-the-shelf eLearning content, and print vendors for training content.- Developed video-based training classes on best practices for utilizing features and functions within LMS.- COVID Response – o Supported fast-to-market initiatives to support the transition from in-bakery guest experience to digital/remote-based purchasing. o Developed and launched all in-store signage to support social distancing, facemask, and limited-guess access guidelines, including full walkthrough video production.o Photography support for all marketing initiatives, Feb 2020 -March 2021, including website, menu board, social, mobile app, and recruiting content.- Brandon Hall Excellence Award Nominations; Best Advance in Employee Engagement, Best Advance in Creating a Learning Strategy, Best Program for Upskilling Employees- Partnered webinars with Wisetail; “Managing Change and Powering Growth” – Jan 2021, “Coffee + Community Virtual Event” – Nov 2021

- Print and digital materials for multiple brands; FOH/BOH team member, Support Center, restaurant management, license/franchise- Redesigned structure and content developed for use on our LMS – simplifying the process and procedures needed to access materials needed for successful product launches and role-based content. This resulted in 378%+ in completions and 11,000%+ in viewership.

-Analyze, design, develop, implement, and evaluate the training on all product knowledge and sales training for Sports Authority team members across the country. -Produce and edit training videos that allow for increased efficiency in training collateral to the field. Production includes corporate communications, product knowledge, operational processes, and company initiatives.

-Responsible for the entire store team and sales in the store, including, customer service, merchandising, operations, and execution of store and company standards.-Accountable and responsible for hiring, directing and developing an exceptional performing team that is sales driven, while creating and maintaining a customer service culture.-Actively manage the business to achieve sales goals, plan and meet budgets while protecting company assets and inventory at the store level. -Helped develop and implement several experimental projects to be utilized company wide. Provided detailed feedback for these projects, with vendors and Corporate partners.-During my tenure, my store had the highest customer service score in the company for 6 months in a row. I turned the store from a 62 Net Promoter Score to 87 NPS. Top achieving sales in Q4 2014 in the company (33%+ to LY), and finished #1 in KPI’s.

-Responsible for overseeing and driving sales, ensuring Enthusiasts provide the ultimate shopping experience for each and every customer and fostering an Elite sales culture that exceeds our customers’ expectations. -Coach Enthusiasts on the S.A. Elite culture, sales techniques, product features and benefits. -Manage the Enthusiast staff’s productivity, sales, and service by using metrics, reports and sales indicators to ensure Enthusiasts are providing a 1:1 total shopping experience that exceeds our customers’ expectations. -Source, organize, and attend local community events to promote brand and products.-Train and use in-store gait analysis. Helped implement gait analysis big box stores.-Created, produced, recorded, edited and finalized a 7-part video to train associates company wide on how to properly go through a video gait analysis with a customer.

-Overseeing and conducting all required training, in order for my associates to be ready to give customers a amazing experience at our store-Assist in sourcing, interviewing, and selecting employees who possess the skills and competencies required of our employees, also go through the process of them getting completely on-boarded. -Coach and train employees on the sales culture, sales techniques, product features, benefits, store operational processes and merchandising guidelines. -Monitor the staff's productivity, sales and service results to ensure they are providing excellent customer service.

-Insured the integrity and reliability of natural gas meters, measurement recording and gas sampling equipment.-Performed operations and maintenance at metering facilities within a 60 mile radius of company.-Completed applicable reporting and documentation of key operating parameters.

-Managed all store operations: reporting, inventory control, scheduling and visual merchandising.- Coached and educated clients on proper technique and use of fitness equipment, workout program design, and goal setting.-Focus on providing excellent customer service to current and future clients, building a rapport in and out the sales floor.- Trained, and motivated team members to reach individual and store goals.