- Oversees and leads the Client Experience team- Works with Strategy and Creative department leads to ensure internal alignment and cohesion- Manages key accounts- Responsible for overall agency performance, ensuring financial goal attainment- Responsible for growing organic business- Responsible for creating and fostering long term agency/client relationships

- Responsible for understanding business objectives and identifying opportunities- Responsible for growing organic business- Responsible for maintaining client satisfaction - Hands-on management style with regular communications between client and agency to ensure alignment

- Fostered positive relationships with clients, vendors and in-house creative team- Responsible for day to day communication between agency and client teams- Responsible for determining scope of work and establishing budgets and timelines- Managed brand, print, digital, environmental and interactive projects of all sizes - Produced small, medium and large scale video and photography shoots

- Project Manger for key agency account - The Mirage Hotel and Casino- Responsible for daily communication between agency and client- Worked proactively with in-house creative team to ensure client voice and business needs drive creative and strategic decisions- Produced large-scale video and photography shoots- Created and launched demographically segmented micro-sites - Project Managed the design and development of Alpha Universe Website for Sony Electronics- Project Managed the branding and design of The Hop Concept and Hop Freshener Series for Port Brewing

- Project managed email and landing page digital campaign designs for The Mirage hotel and Casino - Project managed B2B communications and employee engagement campaigns for Siemens Healthcare

- Responsible for customer subscription annual renewals- Identify sales leads- Focus on customer retention- Responsible for creating and maintaining and updated advertisements.

- Partnered with creative team to create and execute two sell sheets, one print ad, and one postcard for four casinos- Created and presented branding “tag lines” for casinos to entire agency and founder of organization- Wrote commercial script submitted with campaign proposal and assisted in other writing assignments- Restored aged portrait with Photoshop software (novice)

- Launched and maintained the social network sites, including Facebook and Twitter for Diamond Nexus Labs, the World leader in man-made diamond stimulant jewelry - Created an Access database to track jewelry inventory- Assisted with marketing research and assessment which was reviewed by CEO

- Assisted customers with reservations via phone support - Combine patience, determination and persistence to troubleshoot customer issues- Providing customers with timely responses to their inquiries- Up sold customers on various room packages and room types