Nick Mackechnie Email & Phone Number

Christchurch, Nz

Christchurch, Canterbury, New Zealand

Responsible for public cloud (Azure, AWS, GCP) managed services delivery and operations including public cloud platform on-boarding, migrations and transition activities.We provide management of Microsoft Azure, Amazon Web Services (AWS) and Google Cloud environments, providing a core set of services including monitoring and alerting, platform health, service aggregation, billing consolidation, base-lining, cost management, incident/problem/change management, Identity Access Management controls, governance, cloud optimisation and cloud enablement.

Christchurch, Canterbury, New Zealand

The Software Development and Integration team is responsible for the following:Software development & DevOps:• Builds and operates the client-facing portal providing client self-service, service subscription, single-sign-on to vendor admin portals, reporting, etc. • Builds and runs the internal tools CART, CI2, Azure DevOps etc.• Provides 24 x 7 operational support for these systemsThe Data & Integration Services team is a database-centric that:• Builds and operates the integrations underlying the customer portal, CART, Reporting, etc.• Manages the automated rating of client usage into invoice lines • Managers client-facing and internal reporting systems • Provides 24 x 7 operational support for these systemsThe Business Analyst team, providing Business Analysis services to CCL Operations teamsThe Core Automation team is an at-scale script-automation centric team that:• Builds and operates the Scalable Containerised Automation Platform• Provides automation services to CCL Operations teams

Christchurch, Canterbury, New Zealand

Responsible for public cloud (Azure, AWS, GCP) managed services delivery and operations including public cloud platform on-boarding, migrations and transition activities.We provide management of Microsoft Azure, Amazon Web Services (AWS) and Google Cloud environments, providing a core set of services including monitoring and alerting, platform health, service aggregation, billing consolidation, base-lining, cost management, incident/problem/change management, Identity Access Management controls, governance, cloud optimisation and cloud enablement.

Christchurch, Canterbury, New Zealand

I was responsible for managing the Systems Practice supporting all platforms (internal, customer and client facing) that underpin our Voice, Network, Hosting and Domains Practices. I led the implementation, operational and maintenance of Voyager’s internal and client facing infrastructure and systems using Agile methodology and practices. Responsible for the operational activities and Agile sprints to deliver innovation and customer value effectively and efficiently in a responsive manner.

Christchurch

I was responsible for managing the fixed and transmission network, engineers and our systems teams supporting the core mobile and fixed networks & services. We were responsible for the operational activities with the transmission and edge network infrastructure, including monitoring, maintenance and L2/L3 support. We provisioned, managed, maintained and operated the national/international network (fixed/mobile backhaul, nodes, subscriber termination, wholesale, peerings, caching networks etc.) for our Enterprise, SME and Residential customers.2degrees is a full-service telecommunications provider offering a full range of data, internet, voice, cloud, mobile and managed services solutions for the private, public and government sectors. We're known for our challenger mindset, high levels of customer satisfaction and commitment to connecting New Zealand businesses. This is backed by superb technical capability, flexibility and innovation designed to be different and all underpinned by nationwide NZ based service support.

Christchurch, New Zealand

I was responsible for managing the Enterprise Network & Voice Engineers, Architects and the Enterprise Network Operations Centre. We built, managed, maintained, operated the core network and services, drove innovation, enhanced the products and delivered world class solutions and services for the core network and for customers.

Christchurch

Snap provides market leading internet, data network, voice, data centre, cloud and managed services solutions to the private, public and government enterprise segments. Our client portfolio is impressive and includes strong relationships in the Education, Government, Corporate and Health sectors. With a superb consultancy, design and implementation pedigree and exceptionally high levels of industry accreditation - we deliver local, national and international solutions via our unmatched range of telecommunications network access options, with a specialisation in fibre and UFB. We also work with a great suite of ICT technology partners.Snap is 100% Kiwi owned and operated and has experienced phenomenal growth to be the 4th largest telecommunications provider in NZ. We have made significant investment in our network and infrastructure capability, our Christchurch based 24x7 customer helpdesks, and our leadership position in UFB fibre services. We have an ambitious strategy for future success through superior solutions, customer commitment and ongoing market competitiveness.

Christchurch, New Zealand

I was responsible for a group of customers that have a direct managed support agreement in place with Microsoft. This involves ownership, escalation, coordination, liaison, facilitation, and communication of all aspects associated with the ability of Microsoft to effectively support and manage technical issues and ensure resolutions are delivered within an acceptable and agreed timeframe.Microsoft Premier Support is designed to identify and prevent problems, increase system availability, reduce development cycle times, and decrease the time required to find effective resolutions for new problems. We know, from our experiences, that for every hour your team spends discussing problems with our Support Professionals, they, on average, spend four times that amount researching and troubleshooting the issue themselves. Our aim is to short-circuit that loop and keep your business up and running.This was achieved through proactive engagements such as Operations Consulting (ITIL/MOF), Proactive Health checks, Supportability Reviews, Technical Workshops, Service Delivery Planning, understanding business requirements and helping customers align and deliver to business expectations.

I was responsible for an assigned group of Enterprise and Microsoft Certified Partner customers. This involved co-ordination, liaison and communication of all aspects associated with the ability of Microsoft to effectively manage technical issues and ensure resolutions are delivered within an acceptable timeframe. • Responsible for building and maintaining service relationships with identified clients and channel partners, as well as assisting in developing new opportunities.• Responsible for all product support issues within assigned accounts, maintaining full ownership and driving the timely resolution of these issues.• Management of client escalations of technical issues to the appropriate resources, and assisting where required.• Responsible for creation and maintenance of Service Delivery Plans detailing correspondence with clients, technologies deployed and to be deployed, and current and future project information.• Creation and maintenance of Team Intranet site, Creation of Intranet Document for Enterprise and Certified Partner Customers detailing account information, key contacts, support offerings and resources. Standardisation of Monthly Report Template used in reporting of issues for our Enterprise and Certified Partner Customers to show trends, detailing incidents logged, and proactive information supplied to Customer.• Assisting with risk mitigation through assisting in supportability reviews and providing pertinent proactive information to customers.

Education record

Education record