Nick Maclean Email & Phone Number

Newport Pagnell, Gb

Toddington, England, United Kingdom

Continued on rapid progression pathway and promoted to Site Operations Manager for the north- and southbound services at Toddington. Spearheaded improvements and changes for one of Moto’s busiest operations.❖ Addressed the poor performance of KFC, immediately raised standards, quality and customer satisfaction.❖ Gained support and approval for a major refurbishment of the toilet facilities at Toddington as part of a strategic approach to improving the customer experience and removing an… Show more Continued on rapid progression pathway and promoted to Site Operations Manager for the north- and southbound services at Toddington. Spearheaded improvements and changes for one of Moto’s busiest operations.❖ Addressed the poor performance of KFC, immediately raised standards, quality and customer satisfaction.❖ Gained support and approval for a major refurbishment of the toilet facilities at Toddington as part of a strategic approach to improving the customer experience and removing an ineffective system. This resulted in Moto deciding to replace all the toilet facilities across its entire network.❖ Championed progression of talented individuals and restored the confidence of rising stars who lacked self-belief.❖ Explored options to reduce waste and help Moto become more environmentally friendly. Show less

Grantham, England, United Kingdom

Initially stepped up as Area General Manager for Peterborough, then promoted again to take on additional responsibility for Grantham, trusted to deliver results through sales opportunities, improvements and efficiencies.❖ Successfully exceeded PBITDA target and awarded ‘Overall Site of the Year’ for Grantham. Transformed and improved core outlets, such as Greggs, Burger King, WHSmith and the BP Forecourt.❖ Responded to impact of the global pandemic and oversaw the scaling down of six… Show more Initially stepped up as Area General Manager for Peterborough, then promoted again to take on additional responsibility for Grantham, trusted to deliver results through sales opportunities, improvements and efficiencies.❖ Successfully exceeded PBITDA target and awarded ‘Overall Site of the Year’ for Grantham. Transformed and improved core outlets, such as Greggs, Burger King, WHSmith and the BP Forecourt.❖ Responded to impact of the global pandemic and oversaw the scaling down of six sites as a nominated key worker. Ensured these sites reopened in compliance with government guidelines and reinstated services on a phased basis. Show less

Toddington, England, United Kingdom

Entered the business in the northbound operation of Toddington services, the third busiest site in the network, and accountable for the facilities and three main outlets, Greggs, Eat Drink Company and BP Forecourt.❖ Turned the underperforming Greggs into an exceptional operation with outstanding brand standards, hygiene and customer service. In recognition of this remarkable change, it was awarded ‘Greggs of the Year’.

Milton Keynes, England, United Kingdom

As part of the expansion of Five Guys into the UK and European markets, took control of a recently opened store in Milton Keynes and welcomed the opportunity to transform this operation.❖ Increased revenue and turned the Milton Keynes store into a benchmark for training. Achieved 98% on two external audits, tapped into best practices to raise brand standards and optimise resource capacity.

Newport Pagnell, England, United Kingdom

Headed up Starbucks as Business Unit Manager and successfully transitioned from Welcome Break’s brand, Coffee Primo, into a lean and efficient Starbucks. Trialled the concept of 24-hour coffee services that boosted sales and inspired Welcome Break to roll out this idea across its entire network.

Newport Pagnell, England, United Kingdom

Worked in multiple brands, including Starbucks, Coffee Primo and Food Connection, starting part time whilst acquiring a Diploma in Public Services, went full time in 2010 and promoted to Team Manager.

Higher National Diploma, Public Services

Education record