Nick Martuccio Email & Phone Number

Youngstown, Ohio Area

Lordstown, OH

• In charge of all mobile communication devices at Lordstown, which included 1350 smartphones and 950 UHF radios.
• Transitioned 1400 direct connect devices to smartphones.
• Configured, tested and deployed all mobile communication devices.
• Tracked and maintained proper records of all mobile communication devices.
• Trained all new employees on mobile communication devices.

Lordstown, OH

• Supported Plant Production environment during all shifts of production.
• Worked through incidents in a timely manner utilizing incident management tools and global support teams.
• Continuously monitored and responded to user ticket requests in a timely manner.
• Supported active directory environment, creating, deleting user accounts and resetting user passwords.
• Supported all plant floor end devices – Dell/HP desktops/laptops, HP printers, Honeywell/Panasonic vehicle mount data terminals.
• Updated and maintained online inventory for all end devices.

General Motors, Lordstown, Ohio

• Served as 1st level support contact for local customer support issues.
• Supported plant floor systems crucial to automated and manual construction of vehicles.
• Supported and used proprietary operating systems designed and used for client applications.
• Monitored and troubleshot production-critical systems, which communicated all of the build data to various process tools and scheduling stacks.
• Performed network integrity monitoring, server maintenance and job scheduling.
• Notified system owners of data anomalies, downtime, or abnormal system performance.

Lordstown, Ohio

• Operated an IBM 9672 series mainframe computer with an OS/390 operating system.
• Scheduled jobs, spooled data, and interpreted error messages in a mainframe environment.
• Ran batch processing for GM Assembly and Fabricating plants.
• Supported various peripherals including IBM 7480 cartridge tape drives, Xerox 4850 and IBM Info Print high-speed laser printers, Lowry model 140 zebra label printers, and IBM 4245 band and IBM 6400 printers.
• Tracked and maintained inventory, received shipments, and handled documents according to ISO standards.