- Manage server repair ticket queues for machines that need troubleshooting - Manage scheduling of Remote Hands in all LLNW owned Pops - Manage the execution of the Remote Hands work and verify onsite work completeness - Provide weekly/monthly reports on current issue boxes with target dates of resolution, status of each ticket, # of fixed boxes, # of drive replacement or hardware replacement tickets, etc - Work with hardware and shipping teams to coordinate shipment of replacement hardware for broken devices - Manage onsite (PoP) drive inventory - Creating/improving/documenting process and procedures for Remote Hands work, ticket creation, escalation paths and scalability.

Troubleshoot basic network issues, including 10g fiber circuits, cross connects, and T1 lines. Also troubleshoot basic server issues including Windows and Linux systems.Also help troubleshoot issues with customers services including Flash live and on demand streaming, Windows media, Shoutcast, Quicktime and Real media using company provided tools. Also help troubleshoot HTTP progressive download issues using both a web browser and Unix based commands.Operations requires constant learning of all layers of the OSI model, and Linux/Unix based operating systems, and it has been a pleasure expanding my knowledge in the position.

Attended weekly coordination meetings with senior management to schedule all weekly and daily stock movements into and from the warehouse. Met daily with all department supervisors to assign workforce to best meet scheduled activity. Inspected product quality prior to stocking and before shipping to retail outlets.

Performed and managed munitions production and material tasks and activities. Identify munitions and equipment requirements. Operated and maintained automated data processing equipment to perform munitions accounting, computations, and research. Stored, maintained, assembled, issued, and delivered assembled non-nuclear munitions. Operated and maintained munitions material handling equipment, such as 2000 to 10,000lb forklifts, 7.5 ton tractors and 40ft trailers. Complied with explosive, missile, and ground safety, security, and environmental directives and practices. Identified munitions by filler, color code, marking, or physical characteristics.