• Remove viruses and other malicious software from customer’s personal computers. • Install hardware in desktop computers and laptops. (hard drives, memory, sound and video cards)• Install operating systems, anti-virus and other software for customers.• Perform data backups of customer’s personal data to secondary data storage devices.• Consult customers in store and give them options to remedy issues concerning their technology. • Maintain procedures to ensure problem is fixed correctly the first time to customer’s satisfaction.

Build workstations for employees and customize for their daily needs. • Assist users in troubleshooting and fixing their phones, computers, tablets and printers.• Create, maintain and reset passwords for all Active Directory profiles.• Order toner, printing supplies and computer equipment.• Create and grant access to employee and distribution group email mailboxes using Exchange.• Assist in racking, connecting and provide hands-on support for networking equipment in new data center.• Create and maintain virtual desktops using VMWare and VSphere.• Setup computers and routers for our employees to use during off-site conventions. • Grant access and rights using powershell.

• Receive calls from employees and agents to address their technology needs. • Access user computers remotely to assist in returning users to productivity• Reset employee passwords after verifying personal information.• Create tracking tickets for every call that comes in and escalate if necessary.• Reach out to customers to follow up on past phone calls to ensure their issue has been resolved.• Assist users with company software to return them back to full productivity as soon as possible.

• Removed viruses and other malicious software from customer’s personal computers. • Installed hardware in desktop computers and laptops. (hard drives, memory, sound and video cards)• Installed operating systems, anti-virus and other software for customers.• Performed data backups of customer’s personal data to secondary data storage devices.• Consulted customers in store and give them options to remedy issues concerning their technology. • Maintained procedures to ensure problem is fixed correctly the first time to customer’s satisfaction.

• Accessed servers remotely to performed reboots, switch reboots and system maintenance. • Provided customer support by monitoring customer circuits and addressing incoming alerts. • Supplied ongoing customer support by addressing questions concerning the daily function of VoIP phones.• Created service orders using Tiger Paw to address customer issues and assigned to technicians if necessary. • Called circuit providers to create trouble tickets and requested information on behalf of customers.

• Entered patron’s orders using a touch-screen micros system. Responsible for daily register balance.• Created daily drink specials and point of purchase displays. • Supplied ongoing customer service. Addressed questions concerning the daily activities of the casino.• Provided the best in class service to all patrons of the casino and restaurant. • Received an “Employee of the Month Nomination” for the month of August 2007.

• Read orders and prepared meals for the patrons exceeding their expectations.

Planned promotional appearances for Roscoe the team mascot at Summerfest, Wisconsin State Fair and around the city of Milwaukee. Planned Championship Celebration.Participated in brainstorming sessions to develop marketing tactics to insure the highest level of fan participation and enthusiasm.Customer service: Addressed questions and concerns that the fans had regarding the team or seat location.Assumed mascot duties on game days and other promotional appearances.

• Built and maintained 125 computers for employees within the department. • Assisted in the design and maintenance of eight websites for the different departments within the university including themilwaukeeidea.com which was used to promote university events within the community.• Updated department documents and made digital copies that could be viewed online.