www.Joymactraining.ie

* Enabling Inside Sales Reps and partners to help them best serve our customers needs and opportunities.* Evangelizing HPE solutions and technology and ensuring that ISR's, partners and customers can understand them.* Supporting ISR's internally and publicly and demonstrating a trusted advisor status in front of our customers.* Training the Inside Sales team on HPE product portfolio.* Demo HPE solutions to Partners and clients.* Network Infrastructure Design

SolarWinds product expert providing Consulting/Training/Customization for the entire SolarWinds product suite.Incorporating years of IT experience and business analytics in enterprise environments to deliver premium service to Loop1 customers.An experienced Network Engineer with a solid understanding of networking, server, storage, applications and virtualization. I have had invaluable exposure to enterprise environments and have technically supported Tier 1 clients. Specialties: SCP Certified, Microsoft Certified, ITIL, QA Testing and Troubleshooting, Network Design, Prince II Foundation, BTEC Engineering.

April 2010 – December 2014: Level 2 Business Analyst. Bank of New York Mellon, Co. Cork Hired by the Head of Fund Accounting Ireland to build a new team within Fund Accounting Operations that provides administration, control and analytics for the operational teams and the clients that these teams service. My duties included: Reporting, KPI and MIS control. Project Management and Procedures. Central Point of contact. Applications and Disaster Recovery, FA Operations control.

Providing 2nd and 3rd line support to the 400 bank users in the Cork office. This involved a range of networking, hardware and software installations, troubleshooting including application and equipment maintenance. My duties included: Upgrade and maintenance of application and system software. Resolve hardware and software issues, and identify root cause of problems following OEM standards and accepted industry practices. Work with network, server and application teams as well as vendors. Resolve hardware and software problems expeditiously. Service Desk. Provide second level and third support on issues escalated from the Service Desk.

Level 3 Support technician & Backup Administrator. EMC, Ovens, Co. CorkEmployed in the BURA team for Remote Managed Services providing a complete Backup service to our Customers. Technical role that also required a great deal of project planning, transition and migration. Customer facing which demands, through the amalgamation of business and IT, target agreements are met and results achieved.My duties included: Technical Delivery Steady State Development. Identifying new services, improvements and requirements for new and existing services in the BURA area.Support the Transition Process for new customers. Assist with customer transitions providing technical input into the Backup Environment from implementation to design to performance.RMS Lab development. Daily Exposure: SAN – Clariion, NAS – Celerra, Verita, Networker, Openview, Smart reporting, VMware, Dameware.Meet Service Level Agreements and Service Level Objectives for existing customers and development of Standard Operating Procedures.

Employed in a team of seven communication specialists providing maintenance and support to a network serving five military bases. It was my duty to ensure efficient administration and utilisation of the computer network used by the military on the island of Cyprus. Comms specialist.