Nick Meadows Email & Phone Number

Chicago, Il, Us

Strategic thought leadership and initiative planning for key initiatives in Leave Solutions focused on Integration efforts to align leave/disability employee-experience with benefits administration, health navigation, and customer care. Support Account Executives on their accounts to deliver the Integration story and roadmap in ABR/Stewardship meetings as well as supporting them with current tactical action plans.• Leading cross-functional teams focused on key, joint clients for delivery of Alight Worklife Leave Landing page. Identifying resource challenges and partnering with Leave Solutions and other cross-functional leaders to develop best next steps.• Partnering with Account Executives to deliver client roadmaps to present in ABR/Stewardship meetings. Support the AEs by presenting in the meeting or preparing them to present.• Partnering with Product to fully understand solution design and provide requirements on the design of innovative solutions.

San Francisco, Us

Senior-level client success manager focused on helping top clients achieve best-in-class outcomes in healthcare benefits. • Led each client through a portfolio of process improvement and implementation projects that were delivered on time, under budget, and achieved the desired results.• Guided clients of Grand Rounds Health and Doctor on Demand through our merger to utilize integrated applications and built synergy resulting in streamlined processes and cost savings to the client. Delivered a more efficient patient experience on telemedicine visits that reduced the number of clicks by 50%.• Built and delivered process improvements to our care and case management program that added email and text messaging to our outreach program which improved participation by 30%.

Westminster, Co, Us

Senior-level account executive focused on helping top clients achieve best-in-class outcomes in absence management• Led key clients through renewals securing multi-year agreements for continued service• Developed unique offerings for COVID19 absence processing which was deployed rapidly and led to high satisfaction for a key client

Austin, Texas, Us

Provided strategic project and portfolio management for all departments to deliver results aligned with key strategic goals. Developed and maintained executive-level reporting to provide overview of top projects’ status. Identified issues on top projects and built action plan to address.• Developed a portfolio of 130 projects and led executive team through prioritization to ensure all departments were focused on working on the right things at the right time.

Us

Responsibility for strategic planning, goal setting in partnership with the client and ensuring that integrated disability, leave and accommodation services are executed to deliver best-in-class outcomes. Provided consultative advice/subject matter expertise on disability plan design, program trends, duration management and suggest initiatives to manage total program cost and improve productivity. Acted as primary client contact with focus on maintaining and improving overall customer satisfaction by identifying issues that impact customer satisfaction and building action plan to address. • Implemented industry-leading maternity and paid parental benefits that are both competitive in the client’s industry and cost effective.• Delivered innovative phone intake solution to start interactive discussion on all ADA accommodation requests to enhance employee experience and deliver a consistent, compliant process.

Rueil Malmaison, Paris, Fr

Led team focused on project and change management for North America Region (US, Canada and Mexico) HR initiatives. Engaged cross-functionally and globally to design, build and execute large-scale, transversal projects designed to improve HR services including benefits, payroll, time and attendance, HR support center and unemployment. • Designed and began execution of a portfolio management strategy consistent with HRSS Vision.• Delivered transition to new benefits enrollment and administration system supported by Aon Hewitt.• Managed PMO team to ensure high quality output with timely execution on a project portfolio of over 25 high-impact projects.

Bentonville, Arkansas, Us

Program, project and change management focusing on large-scale, cross-divisional HR initiatives including: benefits, LOA, ADA, HR policy, ethics, and unemployment along with additional special projects. Led team through challenging HR initiatives. Provided feedback and expertise to appropriate executives on the perspective of the Walmart US Stores division to help lead decision-making. Led change management initiatives to ensure that associates and management understood reasoning for changes and how new benefits applied to them.• Led transversal, high-impact absence management program to transform paid-time off (PTO), leave of absence (LOA) and short-term disability (STD) offerings to over 1.5 million employees in United States. Led through tough decisions by preparing executive-level presentations to key HR leaders and an executive steering committee by providing business problems with clear, data-driven recommendations. Coordinated program collaboration with over 200 stakeholders and project teams including IT, training and development, communications and change management teams.• Owner of communications to Walmart US field HR and operations leaders and associates to ensure that complex benefits plans were communicated to associates in a manner that drove enrollment and understanding of how to utilize benefits.• Led continuous improvement process of associate LOA administration by leading a focus group of field HR leaders to determine key improvements, implemented and developed feedback loop for ongoing improvements.• Piloted new unemployment case management system to Walmart U.S. Home Office HR. The work completed included project management, system training, and analysis of home office data in order to implement the solution. The initial results during FY15 Q2 reflected an increased win rate by over 5% resulting in a total of over $400,000 in avoided liability.

Bentonville, Arkansas, Us

Partnered with benefit plan managers, executive leadership, vendors and IT teams to successfully implement benefits systems and processes. Supported technology functionality of benefits enrollment for ~1MM associates; oversaw all aspects of encrypting each system containing ePHI (HIPAA related data) to meet government compliance standards. Created and delivered requirements for new Benefits systems, created implementation timeline and gathered and documented lessons learned.• Implemented technical strategy for automation and outsourcing of tasks for non-exempt, hourly level associate leave of absence administration for entire U.S. organization, including Walmart US Stores, eCommerce, Sam’s Club, Logistics and Home Office, impacting ~1.2MM associates.• Served as project lead responsible for revising written personalized benefits decision guide and creating and implementing an online benefits guide for entire U.S. organization to improve user experience and enable qualifying associates to benefit as healthcare consumers, while managing health care costs.• Led project to develop part-time associates time tracking eligibility for over 100 stakeholders from all corporate divisions, to ensure compliance with ACA (Affordable Care Act) requirements. Provided regular project status updates to stakeholders and partners in key divisions. Project was delivered on time, within budget and implemented free of system failure.• Led a task force of senior managers and directors from the benefits contact centers to develop a 3-5 year strategy for benefits service team technology and assumed lead responsibilities for the systems support charter to outline processes for benefits communication and escalations.• Project lead and strategist on initiative to build and launch an online wellbeing web site “Livli” that provided associates an interactive way to access and personally share health resources to better manage their well being.

Bentonville, Arkansas, Us

Worked with internal stakeholders and IT business analysts to turn functional requirements into technical design and specifications. Conducted analysis and presented recommendations for dynamic contact center solutions. Managed projects and budgets for third-party contact center solutions and provided direction to 3rd party vendors on features and requirements that needed to be included in the final product.• Lead on project to build cutting-edge voice over IP (VoIP) lab, ensuring proper development and testing of all contact center solutions for key U.S. Divisions (Walmart, Sam’s Club, eCommerce, Human Resources, and Logistics).• Project lead on cross-functional team to complete the request for proposal and vendor selection processes for a new call monitoring and recording system.• Led department initiative to establish and monitor team productivity and quality metrics and reporting; developed the strategy which set standards and technical direction to achieve divisional performance goals.• Managed upgrades for over 40 systems solutions to ensure system reliability per vendor specifications.

Bentonville, Arkansas, Us

Conducted workforce needs analysis based on call trends, volume and associate productivity; provided recommendations to contact center management for performance improvement. Served as a liaison between contact center and ISD on all technology projects and support. Developed trend reports for contact center management.

Bentonville, Arkansas, Us

Team Lead – 2005 – 2006• Team Member on task force assigned to develop a new agent mentoring program. Developed and implemented program on schedule.Customer Service Agent – 2004 – 2005• Personally provided first-response or resolution to ~450 customers each week and represented corporate response on high-profile corporate public relations issues.