Responsible for driving strategic growth and innovation in technology solutions, encompassing audiovisual systems, structured cabling, and electronic security. Through collaboration with dancker’s diverse business units, we deliver end-to-end design-to-build services as an Interiors Integrator, providing tailored solutions to our clients. •Develop and execute sales strategies to achieve growth targets, align with organizational goals and capture new business opportunities •Build and mentor a high-performing sales team, fostering a culture of continuous improvement and client-focused service•Cultivate strong client relationships, manage contract negotiations, and ensure exceptional client satisfaction•Oversee forecasts, budgets, and team performance, providing financial insights to executive leadership•Implement efficient sales processes and tools, supporting the sales engineering team in delivering purpose-built solutions•Collaborate with Technology Solutions Architects, Operations, and dancker’s interior design teams, to provide integrated solutions

•Lead the design and implementation of new global ERP for all aspects of the Sales workstream from Lead Generation to Sales Order conversion•Collaborate closely with Process Owners to make design decisions that enable the target operating model•Work closely with project leadership to identify and manage risks, issues, and key decisions•Define standardized processes, tools, and point source solutions to drive efficiency and scale•Identify and implement improvement opportunities in the Sales workstream to improve effectiveness, quality, and accuracy of information•Lead the adoption of the new processes and systems into the Sales and Operations teams as they move into production

The Sales Support Group is an enterprise-wide team of sales support specialists and sales engineers focused on strategic opportunities. The team provides bid response and estimations, design/build engineering, and design consulting subject matter expertise across many of our specialties including Advanced Visual Environments, Electronic Security Systems, Federal Solutions Group, Intelligent Technology Solutions, Structured Cabling Group, and more.•Establish and grow sales support staff within Global Capability Center in Bangalore, India•Identify cross-functional process improvement opportunities and lead solution implementations•Collaborate across all technical areas and supply chain team to identify and establish strategic suppliers •Continuously improve sales support process for increased efficiency, consistency, and accuracy while ensuring scalability for emerging technologies and revenue growth

•Oversee proposal response strategies and technical proposal deliverables standards•Collaborate across the organization with varying specialties and functional roles to establish best practices and drive new solutions offerings•Consult for many enterprise Customers to establish technology standards•Establish and maintain enterprise relationships with strategic manufacturing partners to ensure solutions are consistent and reliable

•Design, estimate, and engineer innovative AV/IT solutions.•Produce proposals with defined statement of work (SOW), bill of materials (BOM), and associated labor hours.•Negotiate pricing with equipment manufacturers and distributors.•Generate system drawings for field installation use.•Provide engineering support for field installation teams after project award.•Research and develop third-party relationships and partnerships in order to provide new solutions and/or product offerings. •Recommend new processes and procedures to improve engineering and installation efficiency.

In addition to existing responsibilities:•Managed a team of CAD drafters and CAD drafting process.•Approved system drawings and cable pull lists for field installation.•Redesigned and rewrote the Hoppmann proposal to create a stronger and more competitive customer experience.•Developed "Customer Responsibilities Checklist" for project managers to review with each customer prior to system installation which increased successful project delivery.

In addition to existing responsibilities:•Managed a team of design engineers and reviewed each proposal BOM and SOW prior to customer delivery.•Analyzed sales and design team statistics to report key metrics such as win/loss ratio and dollars proposed per hour which influenced sales strategy.•Designed and supported approximately 66% of sales, annually.•Scheduled lunch and learns with manufacturers and distributor representatives for sales, design, and purchasing departments.•Held bi-weekly "design charrettes" to discuss new technology trends, new products, design theory, and upcoming workload.•Coordinated "test days" by requesting demos of new products for mock-up systems to be tested and analyzed by design engineers, field engineers, and programmers prior to including in proposals.

•Attended customer proposal meetings with sales representatives to conduct needs assessments.•Developed BOMs and SOWs based on needs assessments.•Reviewed construction plans, consultant designs, and/or general RFP documentation to develop proposal BOMs and SOWs.•Provided system sketches and oversee CAD drafting process prior to approval by VP of Operations for field installation.•Coordinated infrastructure requirements with GCs, architects, and customers by providing plan markups, AV equipment layouts, riser diagrams, elevations, etc.•Attended project meetings after contract award to assist project teams.•Provided field engineering support as needed including control system configuration, DSP configuration, and general audio/video testing and commissioning.

•Completed internal training program and all Extron certification courses available.•Maintained knowledge of new products and industry technologies as they were introduced.•Provided extensive technical support, system design, and training over the phone to a large base of integrators and end users. •Bench tested equipment to reproduce and resolve issues reported by integrators and end users.•Traveled with Regional Sales Manager to provide training on new equipment and technologies for integrators. •Assisted instructors and provided supplemental training during Extron certification courses for integrators and end users.

Project Manager – Test Twin Automation ToolThe purpose of this tool is to automate manual test cases in order to save time, resources, and capital:•Create and document tool requirements, manage application roadmap, plan global rollout procedures, and maintain knowledge transfer handbook.•Test and debug the application while simultaneously working with developer to improve overall ease-of-use.•Record and maintain automated test scripts for future test activities. •Give training presentations and support to users from multiple test teams. Test Lead – Product Specific Critical Issue A critical issue found during testing required immediate research to determine the overall impact on the product:•Create and execute new issue specific test cases.•Manage resources and test assignments.•Compile activity reports, present test results, and make feature integration recommendations to management that would decrease global return rates.

Product Software Verification Tester As a product specialist, it is required to maintain complete product knowledge in order to provide dedicated support and become an expert in all areas of any given product:•Create and execute test scenarios for new and existing features.•Plan, design, maintain, and perform sanity testing on all products.•Report and analyze defects found during test activities.•Support error analysis of reported issues directly from customers.