Nick Mitchell, Cts-D, Cts-I Email & Phone Number

Somerville, New Jersey, US

• Responsible for driving strategic growth and innovation in technology solutions, encompassing audiovisual systems, structured cabling, and electronic security. Through collaboration with dancker’s diverse business.
• Develop and execute sales strategies to achieve growth targets, align with organizational goals and capture new business opportunities
• Build and mentor a high-performing sales team, fostering a culture of continuous improvement and client-focused service
• Cultivate strong client relationships, manage contract negotiations, and ensure exceptional client satisfaction
• Oversee forecasts, budgets, and team performance, providing financial insights to executive leadership
• Implement efficient sales processes and tools, supporting the sales engineering team in delivering purpose-built solutions

Kenilworth, NJ, US

• Lead the design and implementation of new global ERP for all aspects of the Sales workstream from Lead Generation to Sales Order conversion
• Collaborate closely with Process Owners to make design decisions that enable the target operating model
• Work closely with project leadership to identify and manage risks, issues, and key decisions
• Define standardized processes, tools, and point source solutions to drive efficiency and scale
• Identify and implement improvement opportunities in the Sales workstream to improve effectiveness, quality, and accuracy of information
• Lead the adoption of the new processes and systems into the Sales and Operations teams as they move into production

Kenilworth, NJ, US

• The Sales Support Group is an enterprise-wide team of sales support specialists and sales engineers focused on strategic opportunities. The team provides bid response and estimations, design/build engineering, and.
• Establish and grow sales support staff within Global Capability Center in Bangalore, India
• Identify cross-functional process improvement opportunities and lead solution implementations
• Collaborate across all technical areas and supply chain team to identify and establish strategic suppliers
• Continuously improve sales support process for increased efficiency, consistency, and accuracy while ensuring scalability for emerging technologies and revenue growth

Kenilworth, NJ, US

• Oversee proposal response strategies and technical proposal deliverables standards
• Collaborate across the organization with varying specialties and functional roles to establish best practices and drive new solutions offerings
• Consult for many enterprise Customers to establish technology standards
• Establish and maintain enterprise relationships with strategic manufacturing partners to ensure solutions are consistent and reliable

Kenilworth, NJ, US

• Design, estimate, and engineer innovative AV/IT solutions.
• Produce proposals with defined statement of work (SOW), bill of materials (BOM), and associated labor hours.
• Negotiate pricing with equipment manufacturers and distributors.
• Generate system drawings for field installation use.
• Provide engineering support for field installation teams after project award.
• Research and develop third-party relationships and partnerships in order to provide new solutions and/or product offerings.

Chantilly, VA, US

• In addition to existing responsibilities:
• Managed a team of CAD drafters and CAD drafting process.
• Approved system drawings and cable pull lists for field installation.
• Redesigned and rewrote the Hoppmann proposal to create a stronger and more competitive customer experience.
• Developed "Customer Responsibilities Checklist" for project managers to review with each customer prior to system installation which increased successful project delivery.

Chantilly, VA, US

• In addition to existing responsibilities:
• Managed a team of design engineers and reviewed each proposal BOM and SOW prior to customer delivery.
• Analyzed sales and design team statistics to report key metrics such as win/loss ratio and dollars proposed per hour which influenced sales strategy.
• Designed and supported approximately 66% of sales, annually.
• Scheduled lunch and learns with manufacturers and distributor representatives for sales, design, and purchasing departments.
• Held bi-weekly "design charrettes" to discuss new technology trends, new products, design theory, and upcoming workload.

Chantilly, VA, US

• Attended customer proposal meetings with sales representatives to conduct needs assessments.
• Developed BOMs and SOWs based on needs assessments.
• Reviewed construction plans, consultant designs, and/or general RFP documentation to develop proposal BOMs and SOWs.
• Provided system sketches and oversee CAD drafting process prior to approval by VP of Operations for field installation.
• Coordinated infrastructure requirements with GCs, architects, and customers by providing plan markups, AV equipment layouts, riser diagrams, elevations, etc.
• Attended project meetings after contract award to assist project teams.

Anaheim, CA, US

• Completed internal training program and all Extron certification courses available.
• Maintained knowledge of new products and industry technologies as they were introduced.
• Provided extensive technical support, system design, and training over the phone to a large base of integrators and end users.
• Bench tested equipment to reproduce and resolve issues reported by integrators and end users.
• Traveled with Regional Sales Manager to provide training on new equipment and technologies for integrators.
• Assisted instructors and provided supplemental training during Extron certification courses for integrators and end users.

Minato-ku, Tokyo, JP

• Project Manager – Test Twin Automation ToolThe purpose of this tool is to automate manual test cases in order to save time, resources, and capital:
• Create and document tool requirements, manage application roadmap, plan global rollout procedures, and maintain knowledge transfer handbook.
• Test and debug the application while simultaneously working with developer to improve overall ease-of-use.
• Record and maintain automated test scripts for future test activities.
• Give training presentations and support to users from multiple test teams. Test Lead – Product Specific Critical Issue A critical issue found during testing required immediate research to determine the overall impact.
• Create and execute new issue specific test cases.

Minato-ku, Tokyo, JP

• Product Software Verification Tester As a product specialist, it is required to maintain complete product knowledge in order to provide dedicated support and become an expert in all areas of any given product:
• Create and execute test scenarios for new and existing features.
• Plan, design, maintain, and perform sanity testing on all products.
• Report and analyze defects found during test activities.
• Support error analysis of reported issues directly from customers.