• Worked with multiple Global 100 ecommerce companies to revolutionize their online customer experience, find revenue uplift opportunities and enact cost control measures for call centers.• Supported revolutionary Enterprise Marketing Management applications to drive revenue recovery, increase sales and find ways to reach new customers and maximize online marketing efforts• Routinely discovered millions in lost revenue opportunities, analyzed and provided guidance on fixing production issues, established best practices and training material• Travelled extensively to serve the needs of clients all over the world, worked with diverse global teams to accomplish complex goals involving collaboration, coordination and outsourcing• Collaborated with a highly technical team to improve product offerings based on customer feedback • Working with all major online hospitality vendors, helped set industry standards for conversion rates and campaign efficacy, defined strategy and helped discover new efficiencies

Product subject matter expert, evangelist and passionate advocate.

Implementing Tealeaf products, training customers, providing best practices guidance.

Process and Dataflow modeling using UML, experienced with tools such as MS VisioRelational Database design, modeling, deployment with MSSQL & Oracle PL/SQLProtecting data integrity, system stability through clustering, blade servers; Building and maintaining web servers to support .NET, IIS, Sharepoint, SQL ServerWorking with .NET environments, C#/VB/ASP and all components of the Microsoft Technology StackData integrations via multiple integration engines, between internal and third party sourcesExtensive use of VSS and bug tracking tools, well versed in automated application testingFunctioning as liaison between internal technical resources and internal/external business users; 100% Travel)Leveraged intimate knowledge of MDA's LAE and LTW applications to develop highly robust and flexible applications for use across many areas of enterprise level implementations.Embedded with multiple clients in the U.S., Europe, Africa and AsiaPAC to facilitate large scale implementation of fraud management and revenue assurance solutions for numerous Global 500 Telecom and Cable Television providers. Developed Switch to Bill reconciliation platform to expose 1.2 million Euros in annual revenue leakage Automated numerous business processes to process data, analyze results according to complex business rules engines, and provide detailed reports for consumption across multiple business units. Engineered a call rating engine to verify domestic and international calls are rated correctly, identified large-scale instances of call underrating, leading to substantial cost savings and recovered revenue. Conducted in depth customer training sessions to socialize business concepts and transfer technical knowledge - briefed customer management on training progress.Engaged with executive and PM level contacts to provide regular project updates, as well as provided feedback to adjust project schedules to meet changing priorities.

50% Travel)Managed client relationships to gain deep understanding of business processes and problems. Sustained and grew projects which billed in access of $200K in monthly recurring revenue, worked to drive new revenue by seeking out customer problems in need of solutions and expertise.Regularly embedded at customer sites to elicit requirements and foster relationships with client stakeholders and third party vendors, worked tirelessly to become a trusted advisor to clients/partners.Researched details of customer challenges, excelled at distilling complex issues into concise action plans.Supported Global 500 companies, including British Telecom and Procter & Gamble, working with a wide variety of technical and business users in countries all over the world. Produced Business Requirements Documents/Functional Specifications, Statement of Work documents.Developed and improved end user training material, conducted regular product demos and both remote and in person training sessions, incorporated user feedback into product enhancements.Proactively managed project timelines, working to prioritize internal utilization of resources for competing projects, coordinated efforts to streamline development tasks and shorten delivery timeframes.As part of a complex Telecom outsourcing data integration (for over 200 telecom suppliers) - designed, developed and implemented a Telecom Expense Management platform with over 25K end users.Engineered and delivered a client data warehouse and custom Business Intelligence reporting platform using PLSQL Developer, Java and an internal web-based reporting engine. Using customized adaptations of Agile Development Methodology, coordinated with internal development and quality assurance teams to convey business user needs and rapidly develop and deploy solutions.

Education Finance Partners Austin, TXPresent Web Developer• Involved in all aspects of web and application development, including environment and production support• Developed and enforced best practices and adhered to SDLC methodology• Directly oversaw search engine optimization project, resulting in a 20% increase in traffic, site wide• Managed web presence and all web applications company wide, using C# .NET, ASP.NET and HTML/JS/CSS• Responsible for increasing loan conversion rates and loan volume via improved user interfaces• Using the Offermatica toolset, created customized landing pages for over 400 colleges and universities

Interfaced with the Department of Homeland Security on BioWatch - a Biological/Chemical weapon detection system, managed enhancement requests to web portals for first responders.Used SharePoint and other web collaboration tools, developed several procedures for information disbursal in the event of a positive detection (terrorist attack or industrial accident.)Worked with epidemiologists and the CDC to determine course of action for different biological and chemical agents, updating responder notification plans accordingly.Managed company web presence, customized portals for individual states and government agencies.

100% Travel) Personally responsible for generating $250K in billable hours/revenue each quarter (1 Million, annually), regularly exceeded quota while maintaining exemplary customer satisfaction record.Managed a nation wide client-base, effectively balancing the needs of multiple existing customers and projects while meeting with new potential clients in a technical sales capacity.Scheduled and conducted site visits, conference room pilots, analyzed business models to effectively determine which product set was most appropriate for the customers needs.Conducted customer training sessions, drafted product manuals and shaped best practices.Led reviews of customer business problems, discussions of future projects and budgeting of both internal and external consulting resources.Functioned as member of technical sales team, responsible for generating revenue in software/service sales to new and existing customers, developed enhancements based on customer feedback.Wrote extensive customizations to core products/modules using the .NET framework and multiple database platforms, sharing code with the rest of the professional services organization.

As project lead, regularly met or exceeded customer expectations, fulfilled functional requirements and achieved milestones during an accelerated development schedule.Worked independently and with small, multi-skilled groups to engineer revolutionary new software and solutions using the Microsoft Technology Stack - clients included doctors, hospital staff and IT directors.Using Sharepoint and the .NET framework, designed, developed and deployed highly customized web-driven applications, provided enterprise level consulting services & support.Using C#, built CRM solution to address an ever growing need for improved customer management, complete with interactive training program and support strategy to meet the needs of our diverse group of customers and partners.Executed multiplatform data integrations using XML standards via MS BizTalk and XLink to merge customer data with internal databases, creating a seamless flow of information between databases.

Using the .NET development environment, worked with Microsoft Great Plains to engineer custom CRM modules and redesign existing program functionality (Using VB.NET and Dexterity.)24/7/365 Website support and solutions development, content engineering and maintenance. Responsible for corporate web presence and intranet, as well as contributing content and functionality to client sites.Worked on .NET and web development projects for state and local governments, private firms. Acted as field project manager for systems implementation in state and federal government installations, supervising teams of 2-5 individuals with planning and executing installations.Designed and Implemented SQL Server Clusters, Exchange/IIS Server solutions.Performed full SQL 2000/2003 administration and supported development and integration of multiple financial, service management and manufacturing system modules.

Developed internal web presence, created applications for timesheet/expense submittal worked with finance department to engineer custom reporting tools to convey budget information to department heads..Assisted with the development of warehouse management tools, experience with communicating between handheld RFID scanners and backend servers.Build custom applications, ported existing applications to web driven platforms.Responsible for maintenance and monitoring of Windows 2000 server and desktop systems organization-wide through both preventative and responsive technical support. Continued to improve upon and simplify existing backup procedures to effectively and reliably protect vital data, dynamically expanded backup abilities with growth of company.Developed procedural documentation during and after implementation of new code. Documented new procedures, appending instructions as changes to the environment or configuration were made.