Nicko Suerte Email & Phone Number

Sweden

- Assist team in day-to-day coordination and management of business operational activities.- Monitor, control, and coordinate business operations to meet customer expectations and companygoals.- Coordinate and manage project tasks in project management systems, such as Asana, to ensureproject delivery within allotted timelines.- Identify problems in the operations process and resolve them in a timely manner.- Create and follow standard operating procedures for efficient business operations.- Provide and identify operational process improvement opportunities.- Attend all Team meetings, taking notes, and adding action items to Asana (our PM system),Copper our CRM, Kajabi (our marketing platform).- Assist with project management and reporting for project statuses.- Coordinate and optimize the calendar and task schedules of the CEO.- Coordinate and optimize the calendars for the clients in relation to Lifestyle Perfected engagements.- Other responsibilities as assigned.

- Help coordinate the schedules of our coaches making sure their calendars are on track with their client sessions on a daily basis.- Aid in coordinating our client's alignment, Implementation, or Advisory Sessions to ensure consistency.- Attend Internal meetings, taking notes, and putting actions items to Asana. (main PM systems)- Help with Sales Administrative tasks.- Think through any gaps and suggest process improvements

United States

I was assigned to work as an operations assistant for Encounter Ministries US, which is a canonical private association that organizes ministry school, events such as conferences and seminars, in order to uphold their vision which to empower disciples using the teachings of the Bible and Christianity.My key functions include the following:- Provide administrative support to the ministry school, 6 campuses in total. * Process student applications. * Setup individual student dashboard accesses and organizing its contents. * Create, then send out tuition fee invoices, regularly monitoring if all payments are up to date. * Create new dashboard web pages for new campuses. * Be the POC for students who have questions or inquiries.- Man our Online Donor platform and process subscriptions/payment transactions.- Assist in organizing ministry events with registrations, email communications, etc.- Other tasks/projects as assigned.Notable achievements- Successfully assisted with this year's launch of the "Online Campus". Solely processed acceptance for 300+ students and assigned them to their respective Zoom classes.- Provided exceptional support following up overdue student tuition fee balances. Last quarter, I was able to increase the number of settled invoices to 50%.

Cebu, Central Visayas, Philippines

Worked as a Customer Support Officer - Credit Controller for more than three years.- Payments processing, supported British Marine Insurance(Fees, Broker Commissions, Bank Transfers, etc.)- Debt Ledger monitoring and reporting.- Cash Allocation.- POC for our sub-process DTPs(Desktop Training Procedures)- Other tasks as assigned.