• Greets and receives guests upon arrival.• Prepares all the necessary documents required to completethe check-in procedure.• Accompanies the guests to their designated rooms andensures they are well settled before leaving.• Updates quality control standards, methods and procedures tomeet compliance requirements• Develops and executes plans to monitor standard processadherence.• Evaluates quality problems and performed to identify andresolve issues.• Examines rooms, halls and lobbies to determine need forrepairs and replacement of furniture or equipment.• Engages with guests on room requirements and amenities topromote overall satisfaction.• Liaises with concern department to ensure everything runssmoothly.• Prepares weekly reports for submission to the owner.

• Books large groups for weddings, seminars, conferences and other events, providing best available room rates• Conducts office management and emergency preparedness orientation to provide special skills and test specific emergency plan components• Identifies and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth• Evaluates quality problems and performed to identify and

• Drives operational improvements that results in significant savings and improved profit margins• Increases customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising, protecting company reputation and loyal client base• Follows quality standards and procedures to minimize errors and maximize customer satisfaction• Identifies and resolves process issues to encourage smoother procedures, more efficient workflow and overall business growth• Updates quality control standards, methods and procedures to meet compliance requirements