• Manage Maison des Reves rentals in total.• Hire maids & grounds keeper, negotiate personnel pay rates and cut checks on weekly basis.• Interactions with clients, initial email/phone inquiries, follow up with rental contracts, collect deposit’s and completed rental contracts send out final payment reminders, notify clients when payments are received, send out house access code before clients stay, answer all client questions in regards to property. • Respond to all client inquiries in regards to potential rentals, follow up for feedback after client stay, ask clients for property reviews.• Update property website http://www.vrbo.com/338758 as needed for availability, weekly & weekend rental rates, and rental specials.• $60,000.00 in revenue to date• Keep owner informed of rentals and revenue and condition of property

• Responsible for driving CCH, TAGDATA and Aspen subscription information service and workflow tool products for current customers with an average monthly inventory of $309,114.00.• Contact customers at prescribed intervals as well as those at risk to obtain contract renewal • commitments. Manage Wolters Kluwer’s interactions with clients and sales team. • Provide service through resolution to customers as appropriate either directly or through appropriate support department.• Probe and prospect customers for product line expansion opportunities to generate quality leads for the sales team.• Update and maintain customer records and furnish activity and sales reporting as requested.• Proficient with SalesLogix, Outlook, Lotus Notes, Word, Excel systems during job performance.

• Managed multiple customers for various Brokerage Services applications-specializing in estate settlements.• Successfully provided excellent customer service as a phone representative for various departments.• Provided comprehensive written and verbal updates to customers regarding ongoing cases.• Problem solved difficult situations to provide alternative solutions for customers.

• Reviewed post closing mortgage documentation to ensure legality correctness.• Proven project management experience in assisting management with various process enhancing studies.• Assisted in training new employees on post closing mortgage processes.