Nickolas Logan Email & Phone Number

Rocklin, CA, US

Sacramento, California, United States

Davis

1919 S Street, Sacramento

Sacramento, California Area

• Wireless Support Analyst provides Second tier technical service/support to internal IT clients. Diagnoses mobile devices and Remotes access using Citrix and Cisco Any connect Technology. Troubleshooting and installing.
• Diagnoses and resolves difficult technical issues that require in-depth analysis, such as application, hardware, and software problems on mobile devices
• Resolve Connectivity and access issues on Laptops and desktops
• Install Line of business applications on company mobile devices, to ensure clients has access to company mail and desktop applications.
• Support offshore clients with remote access using Citrix technology.

Sacramento, CA

• Maintained Servers and Local Pc’s provided desk side support for 3 clinics, responsible for network connectivity, hardware and software maintenance, as well as using active directory for end user system support and.
• Keeping up with projects using “Podio” Project Management software changed our coding standards from ICD-9 to ICD-10.
• Installed Line of business software applications, hardware peripherals and devices, update software and hardware drivers as needed.
• Upgrade computers install software, maintain local printers, setup network printers and configure print servers.
• Working with company vendors, applications, and databases, Centricity EMR
• Using VMware Vsphere to manage our virtual environment and also Terminal services.

Sacramento Lodi Atherton Walnut Creek

• Provided great phone support, quickly resolving customer issues, active directory for end user support, analyze technical problems. Onsite diagnosis of peripheral devices. Remote support for off site staff, and.
• Produce estimates, invoice repairs, and order parts. Create, modify, and perform upkeep of files through data base entry.
• Active directory Environment
• Traveled to different clinics from Sacramento to Bay area, onsite customer Support, Managing our SysAid ticketing system supporting over 200 end users and training new hires on EHR & HIPAA Compliance.

2801 L Street

• Giving great patients and customer support, Managing meetings and setups, Making sure Peripheral devices work in all A/V rooms, Making sure all audio and visual components are in working order, scheduling maintenance.
• Providing video conference call solutions using Cisco hardware
• Able to troubleshoot problems on the fly while efficiently working alone
• Proven track record of great customer service
• Demonstrated skills in Microsoft 7 troubleshooting
• Connecting devices to the network

Oakland, California

Solidifying business relation ships with clients, development and implementation of Sun Microsystems products. Software and hardware, Making 200+ outbound/inbound calls daily, Lead to sales generating, by contacting purchas-ers and CIO’s and company buyers and also providing typed detailed overviews to the sales team.

Oakland, California

Providing excellent service and assist customers in succeeding financial goals. Processing customer transactions to help manage their finances and also find ways to make financial services more convenient by assisting customers online.

Associate Of Science (A.S.), Information Technology

Activities and Societies: At Asher college we have a PC clinic, that is free to the public and great for students. As a student its great.

Associate’S Degree, Science, 4.0

Activities and Societies: (AS) Applied Science

Bachelor Of Fine Arts (Bfa), Graphic Design

Activities and Societies: I created my ownweb site www.swagatnight.com

High School, Sciance, 3.5

Activities and Societies: Base Ball