Nickolas Long Email & Phone Number

• Manage staff, preparing work schedules and assigning specific duties.• Establish and implement organizational policies, goals, objectives, and procedures.• Oversee activities directly related to providing services for clients in order to meet or exceed established customer service levels.• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.• Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures according to state and federal building codes.• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.• Liaison with contractors and clients providing strategic input. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.• Develop a positive work environment through managing and coaching the performance of the entire team by fostering a professional environment.

• Service the union contract for the 5,000 employees of Superfresh Supermarkets in the Philadelphia area. • Responsible for the employee compensation and labor relations benefits according to the contractual agreement between Local 1776 and Superfresh.• Develop an employee training procedure that helped to eliminate the need to fire employees because of minor infractions, saving the Local 1776 and Superfresh supermarkets 20% on grievances and administrative cost. • Responsible for performing and analyzing employee concerns and claims against the company “Super Fresh” and adjudicating whether or not a claim met the criteria for further review. If the employee claims and or grievances were factual and legitimate. • Service the employee through the administrative process to ensure proper service to the employee according to DOL regulations.

• Base inventory account investigator for the base commander.• Supervisor of 8 military personnel analyzing the Daily Document Register (DO4), eliminating assignment of duplicate location placements and validating new ones. • Researched all out of balance accounts correcting all discrepancies to ensure compatibility between computer records and actual on-hand balances. • Conferred accurate inventory to logistics centers and increase customer satisfaction.

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations

Mcse/ Diploma, System, Networking, And Lan/Wan Management/Manager

Activities and Societies: Honor Society