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Nickolas Max Crosby Email & Phone Number
Director of IT Support
at
Connor Group
3 work emails found
@overstock.com
3 phones found area 801
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of IT Support
Location
Salt Lake City, Utah, United States
Who is Nickolas Max Crosby? Overview
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Quick answer
Nickolas Max Crosby is listed as Director of IT Support at Connor Group, based in Salt Lake City, Utah, United States. AeroLeads shows a work email signal at overstock.com, phone signal with area code 801, and a matched LinkedIn profile for Nickolas Max Crosby.
Nickolas Max Crosby previously worked as Manager of Internal IT Support at Beyond, Inc. and Manager of Technical Operations at Autopoint, A Solera Company. Nickolas Max Crosby holds Graphic Design from Utah Valley University.
Company email context
Email format at Connor Group
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{first_initial}{last}@overstock.com
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AeroLeads found 3 current-domain work email signals for Nickolas Max Crosby. Compare company email patterns before reaching out.
Profile bio
About Nickolas Max Crosby
Using KPIs and metrics to establish sound processes that turn struggling Tech Support departments into providers of world class service.
Listed skills include Technical Support, Active Directory, Sql, Microsoft Exchange, and 10 others.
Current workplace
Nickolas Max Crosby's current company
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6 roles · 19 years
Nickolas Max Crosby work experience
A career timeline built from the work history available for this profile.
Manager Of Internal It Support
- Decreased 6 month rolling Average Ticket Open Time from 21 hours 45 minutes to 5 hours 18 minutes in the first year. Decreased to 4 hours 21 minutes in the second year
- Defined and implemented wide range of Key Performance Indicators with documentation reflecting expectations and goals
- Improved on KPIs during the addition of several support locations, and an overall increase in new tickets per week, while the team headcount was reduced by 60%
- Built reporting for the new KPIs and applied standards retroactively to identify trends and issues with process
- Stabilized and decreased total SLA time used, First Contact SLAs as well as Ticket Resolution
- Established Ticket Auditing process with 1 on 1 reviews
Apr 2016 - Oct 2024
Manager Of Technical Operations
- Promoted from Technician to Senior Technician.
- Promoted to TechOps Tier 2 Engineer
- Promoted to HelpDesk Team Lead
- Promoted to HelpDesk Manager
- Promoted to Manager of TechSupport and HelpDesk
- Promoted to Manager of Technical Operations
Nov 2010 - Apr 2016
Senior Technical Operations Technician
Provided fast, efficient, and personable remote network and software support for over 1000 automotive dealerships nationwide.Troubleshot and configured routes in Linux and Windows OS’s.Set up and “staged” servers for new customers as well as create basic report cover-sheets and logos for the dealerships utilizing photoshopCreated and maintained detailed.
Nov 2010 - Jan 2013
On-Site Technical Support
Provided Network and Desktop support for 10 health clinics around Utah as well as the administration offices.Managed Exchange Server, Barracuda Spam Filter, Blackberry Support, Network and Premise Security software.Responsible for creating concise documentation of plans and procedures
2010 - 2011
~1 yr
On-Site Network Tech
Intermountain It
Responsible for the ongoing operation and maintenance of 1200 computers over 6 locations around Utah County, Utah and Bend, Oregon.Improved and maintained a high level of quality working closely with Microsoft 2000, 2003 and 2008 servers. Extensive work with Microsoft Active Directory, Exchange, SQL and Terminal Services.Effectively communicate with.
2007 - 2010
~3 yrs
2 education records
Nickolas Max Crosby education
Graphic Design
Associate'S Degree, General
FAQ
Frequently asked questions about Nickolas Max Crosby
Quick answers generated from the profile data available on this page.
What company does Nickolas Max Crosby work for?
Nickolas Max Crosby works for Connor Group.
What is Nickolas Max Crosby's role at Connor Group?
Nickolas Max Crosby is listed as Director of IT Support at Connor Group.
What is Nickolas Max Crosby's email address?
AeroLeads has found 3 work email signals at @overstock.com for Nickolas Max Crosby at Connor Group.
What is Nickolas Max Crosby's phone number?
AeroLeads has found 3 phone signal(s) with area code 801 for Nickolas Max Crosby at Connor Group.
Where is Nickolas Max Crosby based?
Nickolas Max Crosby is based in Salt Lake City, Utah, United States while working with Connor Group.
What companies has Nickolas Max Crosby worked for?
Nickolas Max Crosby has worked for Connor Group, Beyond, Inc., Autopoint, A Solera Company, Mpi Edge, and Planned Parenthood Association Of Utah.
How can I contact Nickolas Max Crosby?
You can use AeroLeads to view verified contact signals for Nickolas Max Crosby at Connor Group, including work email, phone, and LinkedIn data when available.
What schools did Nickolas Max Crosby attend?
Nickolas Max Crosby holds Graphic Design from Utah Valley University.
What skills is Nickolas Max Crosby known for?
Nickolas Max Crosby is listed with skills including Technical Support, Active Directory, Sql, Microsoft Exchange, Team Leadership, Helpdesk, Networking, and Leadership.
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