Nickolas Mcclain Email & Phone Number

Oklahoma City, Ok, Us

• QA testing, processing, print, mail & QC of bank documents, special mailings, and taxes for clients; banks, financial institutes.• Give clients and potential clients, tour of building and procedures of workflow.• Setup new clients for services.• Help other departments provide feedback on potential fraud cases. • Help make sure clients meet regulatory AML compliance expectations. • CSI Watchdog Fraud - help new clients read reports and explain how it works when processing; tracking fraudulent activity, watch list screening. • Work with Audit during quarterly Audits.• Created various spreadsheets using Excel and Smartsheet for tracking production, update CRM cases and keep track of projects progress in Azure.• Manage and lead associates to achieve production targets, maintain and control inventory levels.• Ensure compliance with all aspects of risk management including the administration of loss• Handled all Operations customer impact cases and inquiries with all departments.QA/QC Testing• Document and perform manual and automated testing of new file types and any changes made internally and per client requests.• Review the software’s specifications, including the code, objectives and system requirements.• Generate reports that outline bugs and errors to development teams and work to resolve issues.• Work as a technical liaison between vendors, bank partners, internal development and IT departments to fully understand technical requirements and when things are deployed for production.• Perform testing in live environment after a product or changes is released or implemented.• Test using CSI Watchdog software that monitors transaction behavior to detect fraudulent patterns across all channels and payment methods.Processing• Make sure processing is PCI compliant.• Oversee daily raw input files produce documents for archiving and print and mail for multiple CSI locations.• Produce e-stmts and meet SLA for multiple CSI locations.

• Manage Remington Park Print Shop, the Racing Publications office and the Off Track Betting establishments.• Operate Mutoh flatbed printer, color production printer and 2 black and white production printers.• Print for Racing, Casino, Chickasaw Nation. I am also responsible for yearly department budget along with recruitment.• Responsible for OSHA training for the team members in my department.• Handled all inhouse and outside customer inqueries and issues