Nickolas Moore Email & Phone Number

As an Intraday Analyst, I monitor and manage daily needs, both scheduled and ad-hoc in a multi-site, multi-skill environment. I analyze staffing to identify real-time gaps and scheduling needs to achieve daily and monthly service level standards. I monitor the Intraday performance of the contact center, while providing real-time feedback to organizational.

Las Vegas, Nevada Area

As a Forecast & Traffic Analyst, I managed Daily/Weekly/Monthly Reporting, IEX, Schedule Modifications and Exceptions, Schedule Generation and Optimization, Overtime and PTO authorizations, Monthly Agent Scorecards, and I maintained an updated Forecast and Hiring Plan. I also created new reports ad-hoc and collaborated with other departments on report.

Las Vegas, Nevada Area

As a Supervisor, I follow up with team metrics and adherence. I monitor the call queue and prevent status abuse while encouraging the team to be and do better. I assist with background processes like scheduling, escalations, and various projects that implement new ideas and concepts. I strive to maintain great morale, upwards productivity and customer.

Project Specialists are communication super stars – we are vigilant with follow up and attention to detail, consistently applying sales know how and common sense to solve problems. Customer approval and resolution to outstanding issues are a daily achievement. We possess a natural ability to deal with large volumes of customers with speed and accuracy –.

Las Vegas, Nevada Area

Grid Interconnection is the process by which the utility reviews a solar project and approves it to be energized. Interconnection Coordinator's are responsible for managing the application for interconnection on the customer’s behalf, ensuring that SolarCity is in compliance with program rules. Coordinators interact daily with a broad audience, including.