Nickolas Williams Email and Phone Number

Implemented and administered Intune and JAMF, including the creation, support, management, and distribution of various software and security policies and packages; oversaw encryption, patch management, and OS updates for all users.Employed Cisco Umbrella to enterprise for incident response.Spearheaded the adoption of CrowdStrike Falcon for all users, securing company data and adhering to security compliance.Automated Dell BIOS firmware updates across the organization, ensuring stability and reliability of all employee laptops.Supported company-wide migration from On Prem AD to Azure AD for a unified cloud-based directory and identity management service.

Handled technical Windows and Mac troubleshooting within an enterprise help desk environment (300+ users), remote users and onsite, including maintaining a 94% average first time resolution; remediated incidents from all levels of the organization, including executives.Designed and led weekly new hire training sessions, instructing users on use of Integrate equipment, software, and acceptable use policies. Drove a company-wide laptop refresh, upgraded all company laptops to the latest Dell or Macbook standard.Partnered with Sr. Network Architect on implementing a Cisco Meraki solution at the satellite office and Phoenix HQ. Configured inbound and outbound firewall rules. Setup and rolled out a new VPN solution; managed whitelisting of approved traffic through firewall.Managed WDS image solution; created system images with sysprep; installed and pushed out OS and third party software, systems and services within company guidelines.Deprecated Microsoft Teams in favor of Slack via company wide Powershell script.Experienced with installing and troubleshooting the following tools: Office365 Exchange, Slack, OneDrive, Teams, Active Directory, Citrix ShareFile, TeamViewer, Okta, Freshdesk, Jira, Powershell scripting, Trend Micro, Adobe and Zoom.

Composed and revised training manuals for company tools involving software and hardware.Converted old assets into revenue in order to purchase additional servers.Spearheaded project to rebuild the stock room with new shelving and organization from scratch.

Performed an audit of the PMO internal SharePoint site to confirm compliance with company standards; worked with project managers to review department standards and assess need for governance updates.Assisted in the Go-Live process of a new Mongo database for the Cost Basis Accounting application, allowing improved client experience while reducing operating costs for the firm.Worked with project resources to ensure quality execution of all project tasks in a timely manner. Volunteered with other Schwab interns at the Boys & Girls Clubs of America to promote financial literacy among at risk youth. Worked with other interns to pitch an internal shared drive business idea to Schwab executives that will increase collaboration among Schwab employees.Managed a skills inventory project across the project management organization, presenting findings to the team and senior directors. Shadowed with various employees for the networking and telecommunication resources to learn best practices within the cooperation.

Accessed routers remotely at different POP locations and deleted inactive peer groups based on shared unused router configurations for my intern project. Presented my documentation and why this intern project impacted Limelight in a corporate meeting in front of multiple managers and directors.Tasked with identifying and documenting Brocade routers that introduced packet corruption.Responsible for scripting data that allowed Limelight to predict Christmas Day traffic based on historical Limelight December statistics.Assisted with optimizing Limelight network traffic management, effectively reducing total network utilization.

Involved with IP addressing and administrating subnets for various Banner hospitals and facilities with Infoblox.Participated in various server builds and server decommissions.Maintained user accounts on Windows Server, creating user ID's, roles, and groups.Communicated thoroughly with client representatives and customers via email, enabling effective information exchange and efficient process management.Determined the most effective manner to resolve customer's technical issue. Engaged in research and in depth troubleshooting. Consulted with full-time staff when necessary.