Patient Financial Coordinator
Current• Validates that each patient is currently eligible and currently authorized• Communicates status of eligibility and authorization on each patient to the local Treatment Center• Program Director or his/her designee• Checks Eligibility weekly and monthly using WayStar or Payer Websites• Trains and audits Front Desk, Office Managers and new PFC s on 3rd• Works directly with Front Desk and Office Managers to train and roll out new Payer Contracts• Audit 3rd Party tasks performed by Front Desk and Office Managers• Reviews Insured Patient Balances- weekly/monthly and determines if patient qualifies for financial assistance using the PatientFinancial Hardship Policy• Assists the Front Desk, Office Manager or Program Director when communication to the patient is necessary to discuss financialresponsibility to the patient, including the requirement to pay cash (self-pay)• Completes and thoroughly documents all client accounts with the approved or denied Authorization; clearly communicates theinformation to front desk staff and patients• Assist in identifying and analyzing patterns of authorization denials and identifying corrective actions or training needs of clinical staff
